Heavy mail users

We have a few users that receive 100 emails daily.

These users seem to experience issues with email synchronization stopping. Our workaround is to teach them how to delete and recreate their connection to the DS then mail flows again.

We are testing several mobile devices as we suspect it is poor phone performance causing the issue.

Does anyone know of any DS limitations for mail volume that could contribute to the issue.

Let me know

Thanks
Christa
  • Hi Christa,

    I have several users who receive way in excess of 100 mails a day and have not seen an issue - but that's just me.

    Perhaps let us know your version of Data Sync and on what devices you are seeing this issue. Also, what version of GroupWise are you running?

    Cheers,
  • DS 1.2.4, GW 12sp1
    Phones with issues - HTC One S, HTC Desire, Sony Xperia Sp - they are all low end phones we get for free from vendor.

    Thinking a more robust phone will be the solution for the heavy users. What kind of phones are you using for your users with 100 daily?

    Thanks
    Christa
  • Hi Christa,

    To be honest, all of my "heavy" users are on Apple devices. I have not had any complaints from them with regards to mail not flowing - in fact, I very seldom hear from them!

    Maybe I'm just lucky :)

    Cheers,
  • > Does anyone know of any DS limitations for mail volume that could contribute
    > to the issue.


    I receive closer to 500 email messages a day, and do not experience issues. Are
    you running the most recent Mobility code?

    I'm on iOS, FWIW.

    --
    Danita
    Novell Knowledge Partner
    GroupWise 2014 is just around the corner - will you be ready?
    http://bit.ly/cat-gw2014

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  • In article <ochschr.6506db@no-mx.forums.novell.com>, Ochschr wrote:
    > DS 1.2.4, GW 12sp1
    >

    Update DS as that is old and the new version (1.2.5 build 299) solves a
    good number of issues. After that explore the end devices as a
    possible source of trouble as over 100 messages a day is not an entry
    level device load, perhaps they are just filling up.


    Andy of
    KonecnyConsulting.ca in Toronto
    Knowledge Partner
    http://forums.novell.com/member.php?userid=75037
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  • ochschr;2293825 wrote:
    We have a few users that receive 100 emails daily.

    These users seem to experience issues with email synchronization stopping. Our workaround is to teach them how to delete and recreate their connection to the DS then mail flows again.


    Crappy consumer grade phones are the issue. BYOD does not mean Bring Your Own Dreck ( Or does it? )

    iPhones ( any of them ) work flawlessly - and they are the reference mobile platform Novell uses for DS Mobility. Droid 4 and most of the similar Samsung "business" class android devices work fine - because "Corporate E-Mail" is part of their feature set. Same for the tablets. All the rest are hit or miss, largely depending on the flavor of e-mail client they are using. On these devices, getting the Android factory e-mail client - while not so feature rich - it usually works.

    Also many of these cheaper phones incorporate network compression, or battery saving technologies that "fake" persistent network connections and this can cause a lot of issues.

    Also reducing the number of days you keep on the phone can help with crappy devices. I think this is largely the issue, the little database in the phone gets corrupt and then its game over. So maintaining less days of mail can provide more stability. To a point.

    We have several hundred devices we support and 98% of them we set up and never have issues with. Virtually all the problems are with these LG and HTC other devices which do not really support corporate e-mail.

    -- Bob
  • Andy Konecny wrote:

    > Update DS as that is old and the new version


    And GroupWise Mobility Service 2.0 is the upgrade path for Data Synchronizer
    Mobility Pack 1.x http://download.novell.com/Download?buildid=xWnnbrV7Xic~

    Just went live yesterday.

    --
    Danita
    Novell Knowledge Partner
    GroupWise Mobility Service 2.0 Guide - http://bit.ly/1cv13RE


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