Sync works onyl in one direction ?!

Hello,

we have a big problem at the momten.
The sync works only in one direction.

If I write an email on my mobile device, the mail goes through the groupwise system immidiately.

But the incoming mails in groupwise, are not synced to our mobile devices.

If I restart the GMS with "rcgms restart", I'll get every new mail synced to my mobile device. After syncing all new mails, the sync in this direction is dead again.

The only thing a can do at the moment is, restarting rcgms every 5-10 minutes. Otherwise all mails in this direction are getting stucked.

Any Ideas what I can do ?
  • Am 25.11.2016 um 15:26 schrieb DavudOeden:
    >
    > Hello,
    >
    > we have a big problem at the momten.
    > The sync works only in one direction.
    >
    > If I write an email on my mobile device, the mail goes through the
    > groupwise system immidiately.
    >
    > But the incoming mails in groupwise, are not synced to our mobile
    > devices.
    >
    > If I restart the GMS with "rcgms restart", I'll get every new mail
    > synced to my mobile device. After syncing all new mails, the sync in
    > this direction is dead again.
    >
    > The only thing a can do at the moment is, restarting rcgms every 5-10
    > minutes. Otherwise all mails in this direction are getting stucked.
    >
    > Any Ideas what I can do ?
    >
    >

    This is usually a firewall (or other network comms) problem not allowing
    the post office to "kick" GMS on new events. WHat you see is GMS
    actually once pulling all the recent data of all users when it starts,
    but from then it just sits and wait, and the PO is supposed to push
    events to GMS.

    CU,
    --
    Massimo Rosen
    Micro Focus Knowledge Partner
    No emails please!
    http://www.cfc-it.de
  • mrosen;2445184 wrote:
    Am 25.11.2016 um 15:26 schrieb DavudOeden:
    >
    > Hello,
    >
    > we have a big problem at the momten.
    > The sync works only in one direction.
    >
    > If I write an email on my mobile device, the mail goes through the
    > groupwise system immidiately.
    >
    > But the incoming mails in groupwise, are not synced to our mobile
    > devices.
    >
    > If I restart the GMS with "rcgms restart", I'll get every new mail
    > synced to my mobile device. After syncing all new mails, the sync in
    > this direction is dead again.
    >
    > The only thing a can do at the moment is, restarting rcgms every 5-10
    > minutes. Otherwise all mails in this direction are getting stucked.
    >
    > Any Ideas what I can do ?
    >
    >

    This is usually a firewall (or other network comms) problem not allowing
    the post office to "kick" GMS on new events. WHat you see is GMS
    actually once pulling all the recent data of all users when it starts,
    but from then it just sits and wait, and the PO is supposed to push
    events to GMS.

    CU,
    --
    Massimo Rosen
    Micro Focus Knowledge Partner
    No emails please!
    http://www.cfc-it.de


    Hallo Herr Rosen :-)

    Firewall liegt leider nicht in unserer Hand.... Eben kamen Mails an ohne ein rcgms restart... Jedoch ca. mit 1,5 stunden Verspätung erst auf dem Handy gelandet.
    Werde das noch dieses Wochenende beobachten, ansonsten muss ich vorerst ein cronjob laufen lassen bis wir das Problem gelöst haben, welches jede viertel-stunde ein rcgms restart haut.

    Gruß,
    D. Oeden
  • Am 25.11.2016 um 17:36 schrieb DavudOeden:
    >
    > mrosen;2445184 Wrote:
    >> Am 25.11.2016 um 15:26 schrieb DavudOeden:
    >>>
    >>> Hello,
    >>>
    >>> we have a big problem at the momten.
    >>> The sync works only in one direction.
    >>>
    >>> If I write an email on my mobile device, the mail goes through the
    >>> groupwise system immidiately.
    >>>
    >>> But the incoming mails in groupwise, are not synced to our mobile
    >>> devices.
    >>>
    >>> If I restart the GMS with "rcgms restart", I'll get every new mail
    >>> synced to my mobile device. After syncing all new mails, the sync in
    >>> this direction is dead again.
    >>>
    >>> The only thing a can do at the moment is, restarting rcgms every 5-10
    >>> minutes. Otherwise all mails in this direction are getting stucked.
    >>>
    >>> Any Ideas what I can do ?
    >>>
    >>>

    >> This is usually a firewall (or other network comms) problem not
    >> allowing
    >> the post office to "kick" GMS on new events. WHat you see is GMS
    >> actually once pulling all the recent data of all users when it starts,
    >> but from then it just sits and wait, and the PO is supposed to push
    >> events to GMS.
    >>
    >> CU,
    >> --
    >> Massimo Rosen
    >> Micro Focus Knowledge Partner
    >> No emails please!
    >> http://www.cfc-it.de

    >
    > Hallo Herr Rosen :-)
    >
    > Firewall liegt leider nicht in unserer Hand.... Eben kamen Mails an ohne
    > ein rcgms restart... Jedoch ca. mit 1,5 stunden Versp�tung erst auf dem
    > Handy gelandet.


    Auch das ist "normal". Der GMS geht nach einiger Zeit auch ohne Neustart
    aktiv die Mailboxen absuchen. Das ist aber nicht Sinn der Sache.

    CU,
    --
    Massimo Rosen
    Micro Focus Knowledge Partner
    No emails please!
    http://www.cfc-it.de
  • In article <DavudOeden.7pquhb@no-mx.forums.microfocus.com>, DavudOeden
    wrote:
    > we have a big problem at the moment.
    > The sync works only in one direction.
    >
    > If I write an email on my mobile device, the mail goes through the
    > groupwise system immidiately.
    >
    > But the incoming mails in groupwise, are not synced to our mobile
    > devices.


    I've encountered this before, it was a networking issue with both GMS
    and the POA straddling both the DMZ and the internal net. What we
    needed to do is have GroupWise Sync Agent set to private internal
    interface vs the DMZ to avoid some of the server level firewall issues.
    How they had it working initially was beyond me.
    Take a close look at the networking side, with what IPs are used by
    both GMS and the POAs and makes sure they make sense being on the same
    network view.


    Andy of
    http://KonecnyConsulting.ca in Toronto
    Knowledge Partner
    http://forums.novell.com/member.php/75037-konecnya
    If you find a post helpful and are logged in the Web interface, please
    show your appreciation by clicking on the star below. Thanks!
    GMS troubleshooting tips at
    http://www.konecnyad.ca/andyk/gwmobility.htm


  • Hello,

    we solved the problems. It was not the Firewall and not neworks issues between DMZ and PO.
    We restored the GMS Server frome Backup, and everything was fine again.
    The only problem we have is, we have had to power on an old eDir machine, because
    a lot of users were added via eDir Group, and to remove them frome the group to add
    them from GW as source, we need the eDir Group :-) I hope we will have removed all users frome
    the eDir Group in the next weeks, so we can shutdown the eDir Server again.

    After restoring the GMS frome Backup we have had to reinitialize users, because there was a difference
    between GW and mobile device.

    Just a question, the newly reinitialized users only sync mail from one week, but GMS is configured
    for 30 days. And ideas how we can sync the 30 days ?

    Thanks to all for our help,

    Regads,
    Davud Oeden
  • DavudOeden;2445511 wrote:

    Just a question, the newly reinitialized users only sync mail from one week, but GMS is configured
    for 30 days. And ideas how we can sync the 30 days ?

    Thanks to all for our help,

    Regads,
    Davud Oeden


    Have you verified on the client (mail app) that it's configured to sync more than 10 days back?

    Thomas
  • In article <DavudOeden.7pzgnz@no-mx.forums.microfocus.com>, DavudOeden
    wrote:
    > Just a question, the newly reinitialized users only sync mail from one
    > week, but GMS is configured
    > for 30 days. And ideas how we can sync the 30 days ?


    Try setting GMS to 31 days for a bit to see if that kicks things free
    run dsapp's checks to see that things are ok from that end.


    Andy of
    http://KonecnyConsulting.ca in Toronto
    Knowledge Partner
    http://forums.novell.com/member.php/75037-konecnya
    If you find a post helpful and are logged in the Web interface, please
    show your appreciation by clicking on the star below. Thanks!
    GMS troubleshooting tips at http://www.konecnyad.ca/andyk/gwmobility.htm