unable to acquire valid license from GroupWise system

18.0.1 messenger agent
18.0.1 archive agent
fresh install onto new server

try to start the agents, but unable to connect. look into the log files, and find:
Unable to acquire valid license from GroupWise system; terminating

I can see the new messenger system in my GW18.0.1 administration page...see the archive agent, messenger agent.

I click System, Licensing.
Customer number is there, license type, status is valid, expire date is correct (November, 2018)
Automatic Check for updates, no issues/changes displayed.

Right now, I am looking into kb-7022826 ... but my grep of my domain .crt comes back with no ip/dns info....
https://www.novell.com/support/kb/doc.php?id=7022826

Any other thoughts?
Thanks.
Matt