Interesting Issue

Good day,

Truly strange one on my hands. I have a user that is on POx (in this case UserA), using the GroupWise 8.0.2 build 96933 client (Yes I know that is out of date) in this users "Work in Progress" folder, they have a number of messages that actually belong to another user in this case ABxxxx@xx.xov those messages are dated from April 21 - 22, these two users are on completely different Post Offices, one is in the central building while another is out in the field, is there any explanation 1.) as to how this happened, 2.) how do we go about cleaning up the UserA mailbox?

The back end servers are GroupWise 2012 (12.0.2 (03/25/2013)

If any further information is requested please let me know.

Thank you,

Tags:

  • dschaldenovell wrote:

    > is there any explanation 1.)
    > as to how this happened, 2.) how do we go about cleaning up the UserA mailbox?


    Is it possible these are "shared" somehow? I realize that's crazy, but it's the
    only explanation I have other than corruption in the database index. If so, this
    is one of the really rare times when a structure check with the "index check"
    selected could be of use.

    PS - thanks for the cookies!


    --
    Danita
    Novell Knowledge Partner
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  • Questions.... so many questions...

    Any shared folders or proxy rights extended between the two?
    Are either users using Data Synchronizer?
    Do you have an archive or backup solution which would have the ability to OOPS! the messages into the wrong user?

    -- Bob
  • I know the world is filled with Questions, so here I go adding more :-)

    In response to the questions above,

    Any shared folders or proxy rights extended between the two?

    Unknown, they do communicate with each other, but I don't know if they have any such Folders or Proxy Rights

    Are either users using Data Synchronizer?

    Unknown, I can find out if they are, but again unclear.

    Do you have an archive or backup solution which would have the ability to OOPS! the messages into the wrong user?

    The customer does use Netmail as their archive solution, I don't have any practical experience with that software, but can find out if that is possible.
  • Danita,

    You're welcome for the cookies, glad they brightened your day :-)

    The index and structure check that you mentioned, should that be done on both users, or just the one that we investigated yesterday? Or were you suggesting that the structure/index should be run on both of their post offices? Just making sure I understand,

    Thank you, and next my chocolate chip/butterscotch oatmeal cookies :-)

    -DS
  • dschaldenovell wrote:

    > Or were you suggesting that the structure/index should be run on both of their
    > post offices?


    The entire post offices would be a good start. Since these users are on
    separate post offices (it seems) it really seems like there is a "sharing" issue
    going on. I had no idea that you could share the WIP folder, but I assume
    that's what has happened. More likely than corrupt indexes, because corrupt
    indexes would only allow users on the same PO to see the wrong info in their
    databases. If the users are on different POs, the only way they can see these
    things is if a PU database is involved.

    --
    Danita
    Novell Knowledge Partner
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  • dschaldenovell wrote:

    > You're welcome for the cookies, glad they brightened your day :-)


    Oh, but funny note: I didn't recognize the name, and a handwritten label, and
    then something wrapped in aluminum foil made me wonder - heehee!

    --
    Danita
    Novell Knowledge Partner
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  • Sorry "PU" does that stand for Personal User as in Personal User Database?
  • dschaldenovell wrote:

    > Sorry "PU" does that stand for Personal User as in Personal User Database?


    Prime User - these are the databases that are created when a folder is shared
    between post offices.

    So, if these two users are not on the same post office, really the ONLY way
    folders can be mixed up is if something is being shared. Think of it this way:

    The user database has pointers to messages.
    These pointers show items in the message databases

    If users are on the same post office, major index corruption can cause a point
    to actually show the wrong message. This is very rare.

    If a user has accidentally share a folder with the other user on the other post
    office, the folder creates a "prime user" database. Those are in the ofuser
    folder, named starting with PU.

    My guess here is that you look more closely, you will see that one of the users
    has shared a folder with the other, and this is why messages are seemingly "in
    the wrong place.

    Look at both mailboxes. Right click on the folder that shows the wrong messages
    and choose "sharing" and see if the folder looks shared,


    --
    Danita
    Novell Knowledge Partner
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  • dschaldenovell;2318620 wrote:
    Sorry "PU" does that stand for Personal User as in Personal User Database?


    When items are shared between post offices, the POA's replicate some of the remote user's mailbox database to the local POA. So if user A had rights to a shared folder from User B, there would be a PUnnnnnn.DB in user A's POA that facilitates access to those items. If you look in /gwpoa_folder/ofusers you will see a bunch of PUnnnnn.DB files along side the local user's USERxxx.DB files - that's the "PU" files we are talking about. As for why they are called PU? Perhaps the developer has a pu pu platter the night before?

    So if the PU files get out of sync, its possible for shared items to appear or disappear. I;ve seen it happen, but usually its not going to spray items into the wrong folders.

    -- Bob