Outlook 2013 with GMS 2.1 build 230

We have had a lot of good experiences so far using Outlook 2013 w/ GMS 2.1. A couple of times we've had some strange odd things happen. It could be because we don't know what's going on behind the scenes.

One user flat out can't use it. We create a profile (as per the docs). Outlook opens, doesn't complain and sits there. forever. without ever showing any mail, calendar or contacts. If we build another profile on that PC, it works great. We went to another PC that Outlook 2013 w/ GMS 2.1 was working on already and created a new profile for that first user and it didn't work there either. Yes this user is in the GMS admin console and yes we see another device called Windows Outlook15 protocol 14.0 as a device that user is using.

Another issue we have is one user can work just fine from home, but not at work. It's not a DNS issue since other Outlook users work fine from work. Each time we tear down Outlook, or the profile and try again, another occurance of WindowsOutlook15 shows up as a device in their GMS user screen. BTW, other profiles can be made with this users PC and they work fine.

We were wondering if perhaps GMS 2.1 only allows one occurance of WindowsOutlook15 in their device list.

Anyone having these issues? Other than that, incredible leap forward. I wish we had seen this sort of thing 10 years ago.
  • Eric2001 wrote:

    > We were wondering if perhaps GMS 2.1 only allows one occurance of
    > WindowsOutlook15 in their device list.


    Not to my knowledge. You can limit the number of devices in total, but I'm not
    aware that there is a way to limit "Outlook" to only one device. That said, I
    have Outlook on my iOS device that will connect with ONE user, but not another.
    The Outlook support people don't seem to get that there are ActiveSync servers
    that are not Exchange - hehe - so I'm trying to educate them to see if there is
    a problem on their side. While my issue is with the iOS app, I'll report back
    if I find anything that seems just "Outlook" in general.

    --
    Danita
    Novell Knowledge Partner
    GroupWise Mobility Service 2.0 Guide - http://bit.ly/1cv13RE


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  • WE are definitely noticing that sometimes the profiles we build on PCs are limited to one month of mail. Sometimes we get all the mail. Get this. Sometimes the exact same user can get all the mail on their home computer using outlook 2013, but in the office, they can only get 1 month of it. The docs show a sliding bar for OFFLINE SETTINGS when you are setting up the profile, but we don't see that all the time. Seems like when we see it, we can have all our mail. When we don't see it, it's limiting us for some unknown reason to 1 month of mail.

    I can definitely see where GMS will have to evolve and let individual devices have individual characteristics.

    It's a start. It may be a very very late start, but it's a start. IT's definitely version 1.0 at the moment.
  • In article <Eric2001.6udz4n@no-mx.forums.novell.com>, Eric2001 wrote:
    > sometimes the profiles we build on PCs
    > are limited to one month of mail. Sometimes we get all the mail. Get
    > this. Sometimes the exact same user can get all the mail on their home
    > computer using outlook 2013, but in the office, they can only get 1
    > month of it. The docs show a sliding bar for OFFLINE SETTINGS when you
    > are setting up the profile, but we don't see that all the time. Seems
    > like when we see it, we can have all our mail. When we don't see it,
    > it's limiting us for some unknown reason to 1 month of mail.
    >

    Part of what you appear to be tripping over is that GMS only holds and
    replicates a limited amount of mail. By default 30 days and messages under
    500KB. That you are getting more than that indicates they've got a way
    around that for some platforms, but that it doesn't work properly yet.
    Those testing with Outlook or who have increased those defaults should
    watch your GMS disk space use to make sure it isn't running out. Server
    commands to keep on top of it are
    df -h
    du /var/lib/datasync -h --max-depth=1
    first is to check total drive usage, second is to what GMS is directly
    using including the cached mail.

    > It's a start. It may be a very very late start, but it's a start. IT's
    > definitely version 1.0 at the moment.

    Actually as they do specify that this is just a 'Technology Demonstrator',
    it is more clearly a 0.x version.
    From the Docs:
    "This Outlook First Look is provided as is. While it is not an officially
    supported configuration, we intend to support it in a future release. We
    encourage you to explore this new functionality and help us improve it."
    Your reports here are certainly a part of helping improve it.


    Andy of
    http://KonecnyConsulting.ca in Toronto
    Knowledge Partner
    http://forums.novell.com/member.php/75037-konecnya
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  • I hear you Andy, we realize we are on a so far non supported feature. Where else can you chat about what you're finding and hopefully find folks that have solved these issues if they are solveable? Any positive solutions are always welcomed.
  • Hi,

    Personally I think that you should keep posting your issues here so that we can all engage in meaningful discussions ;)

    Just some thoughts that I had... where a person can, or example, work at home but not at work, is there a difference in the Outlook 2013 install - I am particularly referring to 32Bit vs 64Bit ??

    Do some digging into that and please do let us know if you pick up anything in this regard.

    Cheers,
  • Hi

    Further to what I've posted above, I've been doing some more thinking....

    The user whose account won't work on any PC/Profile.... to rule out an issue with GMS, have you tried using that account on a mobile device eg. iPad? If this doesn't work then GMS is your issue and not Outlook.

    Just throwing some suggestions out there ;)

    Cheers,
  • Eric2001 wrote:

    > WE are definitely noticing that sometimes the profiles we build on PCs are
    > limited to one month of mail.


    I'm coming in to this late, but let's look at a couple of things:

    1. Under Config|Device, what is the maximum number of days you have set? Two
    years is the maximum that you can define - so when you say they get all of their
    mail, it can't be more than this, even if they choose "unlimited" or "all" for
    the request.

    2. I have this sneaking suspicion that somehow the users who are getting "all"
    of their mail are not actually using GMS, but are using Windows messaging
    instead.

    --
    Danita
    Novell Knowledge Partner
    GroupWise Mobility Service 2.0 Guide - http://bit.ly/1cv13RE


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  • In article <Eric2001.6v1hfb@no-mx.forums.novell.com>, Eric2001 wrote:
    > I hear you Andy, we realize we are on a so far non supported feature.
    > Where else can you chat about what you're finding and hopefully find
    > folks that have solved these issues if they are solveable? Any positive
    > solutions are always welcomed.


    As Laura mentioned, lets keep the conversation here. This is the
    community self support area and this certainly counts as such. Just
    remember that most of us are volunteers here because we love the tech and
    tend to learn by helping. Also that our 'day' jobs can sometimes keep us
    away, but then that is a part of how Laura and I often tag team on an
    issue.
    As I'm in an Outlook free zone, there isn't much I can test directly, but
    we can certainly work all together on this starting with the questions
    Laura and Danita have asked.
    One thing we might need to check is to compare some packet captures
    between the different systems to see where they connect when syncing mail.
    I.e. Where are they talking with and on what protocols/ports


    Andy of
    http://KonecnyConsulting.ca in Toronto
    Knowledge Partner
    http://forums.novell.com/member.php/75037-konecnya
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  • Ok I talked to the home users who first reported that they were getting all their mail, while in the office they were only getting one month. Turns out this is not true. They have told me that when they installed outlook 2013 at home (perhaps the OEM version) they do get a slider bar like the documentation shows, that insinuates the "all" mail feature. None of these home users have selected "all" with the slider because they were afraid they would get too much mail on their home machines. I suspect if they did slide the bar to "all" they would be limited by what the GMS configs have set as the maximum. By the way, speaking of that, we found bumping that maximum up to 60 days from 30 had a nominal effect on the disk space. We plan to inch that up as we continue testing.

    Here's what we are finding still gives us troubles.

    1. some users, after setting up their GW profile w/ Outlook 2013 on their desktops, flat out cannot get any mail. Mail client just sits there with nothing happening. Yet, if we make a new profile with their neighbors credentials, it works just fine. So far no rhyme or reason to that one.

    2. this is really a big issue and preventing us from full scale allowing Outlook 2013 to roll out as an option. Address books. We are finding about 50% of the time, the address books do not sync reliably, sometimes not at all. Some users don't get all the names of their address books, yet they do on their smart phones. Some users get NO names from their address books. Some users get all names from their address books. These same users can go home, install Outlook 2013 and their address books may or may not be fully populated. We've been doing some tests w/ the 32 vs. 64 bit versions of Outlook 2013. It doesn't seem to make a difference.

    We do see the slider bar sometimes and not others w/ 2013. This is the bar where you can select how much of your mail to deliver to your desktop.
  • In article <Eric2001.6xxbdz@no-mx.forums.microfocus.com>, Eric2001
    wrote:
    > Here's what we are finding still gives us troubles.
    >
    > 1....


    Things I would watch for/dig into (assuming you are already doing at
    least some of these, but putting them to make sure we are on the same
    page)
    - Run the dsapp health check periodically to make sure there are no
    issues from that side
    - regular scheduled GW checks and making sure all problems clear
    http://www.konecnyad.ca/andyk/gwlogs.htm
    - run some maintenance on the troublesome PC's / user profiles. Disk
    Cleanup for starters, making sure temp files get flushed, Ccleaner
    (cleaner and registry) or similar for more detailed clean up. Even an
    occasional diskdefragmenter on the spinning discs. Sometimes a stuck
    temp file breaks things.

    If you are up to checking the registry, compare the keys under the
    profiles in HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook or
    such. A thought is if a user has already played with other profiles.

    Also what version of c:\windows\syswow64\mapisvc.inf is on these
    systems? Different apps sometime "help" by putting older versions, so
    the order of MS Office and those other apps does make a difference.

    Hope that helps as you play on the leading/bleeding edge. Let us know
    what else you find and hopefully we'll find someone else to jump in
    here.


    Andy of
    http://KonecnyConsulting.ca in Toronto
    Knowledge Partner
    http://forums.novell.com/member.php/75037-konecnya
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    show your appreciation by clicking on the star below. Thanks!