GW2014R2SP1: Do not show any user inside GAC after creating userobject for external PO

Good afrernoon,

we have a special problem with GAC.

The customer needs create external mail addresses inside GW Global
Address Book. No problem, we created external domain, inside external
postoffice and finaly one external user inside external PO.

But we have discovered there are no user shown inside GAC, no standard,
no external. It seems, there are no user defined but the user objects are
there, e.g. we can add them into groups, we can login into GW and so on.

The problem is only with GAC.

The solutin is to delete external PO with all users and resources and
suddenly the users object are back again.


In our testing site there is no problem with it at all. One different
thing is the customer has used external MS AD source for users.


Any idea? What can be wrong?

---

Thanks,

-Jan Dus
Parents
  • On Fri, 05 May 2017 11:45:22 GMT, dus2002
    <dus2002@no-mx.forums.microfocus.com> wrote:

    >Good afrernoon,
    >
    >we have a special problem with GAC.
    >
    >The customer needs create external mail addresses inside GW Global
    >Address Book. No problem, we created external domain, inside external
    >postoffice and finaly one external user inside external PO.
    >
    >But we have discovered there are no user shown inside GAC, no standard,
    >no external. It seems, there are no user defined but the user objects are
    >there, e.g. we can add them into groups, we can login into GW and so on.
    >
    >The problem is only with GAC.
    >
    >The solutin is to delete external PO with all users and resources and
    >suddenly the users object are back again.
    >
    >
    >In our testing site there is no problem with it at all. One different
    >thing is the customer has used external MS AD source for users.
    >
    >
    >Any idea? What can be wrong?


    What is GAC? Don't believe I've heard that acronym yet.

    --
    Ken
    Knowledge Partner

    If this post was helpful and you are logged into the web interface,
    please show your appreciation and click on the star below... Thanks!

    Create and vote for enhancements!
    https://www.microfocus.com/products/enhancement-request.html
  • On Fri, 05 May 2017 12:47:49 0000, KeN Etter wrote:

    > On Fri, 05 May 2017 11:45:22 GMT, dus2002
    > <dus2002@no-mx.forums.microfocus.com> wrote:
    >
    >>Good afrernoon,
    >>
    >>we have a special problem with GAC.
    >>
    >>The customer needs create external mail addresses inside GW Global
    >>Address Book. No problem, we created external domain, inside external
    >>postoffice and finaly one external user inside external PO.
    >>
    >>But we have discovered there are no user shown inside GAC, no standard,
    >>no external. It seems, there are no user defined but the user objects
    >>are there, e.g. we can add them into groups, we can login into GW and so
    >>on.
    >>
    >>The problem is only with GAC.
    >>
    >>The solutin is to delete external PO with all users and resources and
    >>suddenly the users object are back again.
    >>
    >>
    >>In our testing site there is no problem with it at all. One different
    >>thing is the customer has used external MS AD source for users.
    >>
    >>
    >>Any idea? What can be wrong?

    >
    > What is GAC? Don't believe I've heard that acronym yet.


    Good afternoon,

    sorry for my specification. GAC means GroupWise Administration Console.

    ---

    Thanks,

    -Jan
  • On Fri, 05 May 2017 15:04:27 GMT, dus2002
    <dus2002@no-mx.forums.microfocus.com> wrote:

    >On Fri, 05 May 2017 12:47:49 0000, KeN Etter wrote:
    >
    >> On Fri, 05 May 2017 11:45:22 GMT, dus2002
    >> <dus2002@no-mx.forums.microfocus.com> wrote:
    >>
    >>>Good afrernoon,
    >>>
    >>>we have a special problem with GAC.
    >>>
    >>>The customer needs create external mail addresses inside GW Global
    >>>Address Book. No problem, we created external domain, inside external
    >>>postoffice and finaly one external user inside external PO.
    >>>
    >>>But we have discovered there are no user shown inside GAC, no standard,
    >>>no external. It seems, there are no user defined but the user objects
    >>>are there, e.g. we can add them into groups, we can login into GW and so
    >>>on.
    >>>
    >>>The problem is only with GAC.
    >>>
    >>>The solutin is to delete external PO with all users and resources and
    >>>suddenly the users object are back again.
    >>>
    >>>
    >>>In our testing site there is no problem with it at all. One different
    >>>thing is the customer has used external MS AD source for users.
    >>>
    >>>
    >>>Any idea? What can be wrong?

    >>
    >> What is GAC? Don't believe I've heard that acronym yet.

    >
    >Good afternoon,
    >
    >sorry for my specification. GAC means GroupWise Administration Console.


    Ah, I should have guessed...I just think of it as GWAdmin.
    So they create a user in GAC and then it disappears?
    Maybe they have a filter enabled?

    --
    Ken
    Knowledge Partner

    If this post was helpful and you are logged into the web interface,
    please show your appreciation and click on the star below... Thanks!

    Create and vote for enhancements!
    https://www.microfocus.com/products/enhancement-request.html
Reply
  • On Fri, 05 May 2017 15:04:27 GMT, dus2002
    <dus2002@no-mx.forums.microfocus.com> wrote:

    >On Fri, 05 May 2017 12:47:49 0000, KeN Etter wrote:
    >
    >> On Fri, 05 May 2017 11:45:22 GMT, dus2002
    >> <dus2002@no-mx.forums.microfocus.com> wrote:
    >>
    >>>Good afrernoon,
    >>>
    >>>we have a special problem with GAC.
    >>>
    >>>The customer needs create external mail addresses inside GW Global
    >>>Address Book. No problem, we created external domain, inside external
    >>>postoffice and finaly one external user inside external PO.
    >>>
    >>>But we have discovered there are no user shown inside GAC, no standard,
    >>>no external. It seems, there are no user defined but the user objects
    >>>are there, e.g. we can add them into groups, we can login into GW and so
    >>>on.
    >>>
    >>>The problem is only with GAC.
    >>>
    >>>The solutin is to delete external PO with all users and resources and
    >>>suddenly the users object are back again.
    >>>
    >>>
    >>>In our testing site there is no problem with it at all. One different
    >>>thing is the customer has used external MS AD source for users.
    >>>
    >>>
    >>>Any idea? What can be wrong?

    >>
    >> What is GAC? Don't believe I've heard that acronym yet.

    >
    >Good afternoon,
    >
    >sorry for my specification. GAC means GroupWise Administration Console.


    Ah, I should have guessed...I just think of it as GWAdmin.
    So they create a user in GAC and then it disappears?
    Maybe they have a filter enabled?

    --
    Ken
    Knowledge Partner

    If this post was helpful and you are logged into the web interface,
    please show your appreciation and click on the star below... Thanks!

    Create and vote for enhancements!
    https://www.microfocus.com/products/enhancement-request.html
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