Faulting application name: grpwise.exe, version: 14.0.0.2524

I have one user on Windows 7 Pro x64 that will have his GroupWise crash out about once a day. He says sometimes he will be working in other programs and a popup will come up that GroupWise has stopped responding and to close program.

The event log shows:

Faulting application name: grpwise.exe, version: 14.0.0.25243, time stamp: 0x5334b3ec
Faulting module name: gwenv1.dll, version: 14.0.0.25243, time stamp: 0x5334b1f9
Exception code: 0xc0000005
Fault offset: 0x00450dfb
Faulting process id: 0x2308
Faulting application start time: 0x01cfc22505c31a56
Faulting application path: C:\Program Files (x86)\Novell\GroupWise\grpwise.exe
Faulting module path: C:\Program Files (x86)\Novell\GroupWise\gwenv1.dll
Report Id: f3b0976c-2e26-11e4-8725-f8b156b229f2

Any ideas why?
Ken

Tags:

  • On 28/08/2014 14:06, RLMILLIES wrote:

    > I have one user on Windows 7 Pro x64 that will have his GroupWise crash
    > out about once a day. He says sometimes he will be working in other
    > programs and a popup will come up that GroupWise has stopped responding
    > and to close program.
    >
    > The event log shows:
    >
    > Faulting application name: grpwise.exe, version: 14.0.0.25243, time
    > stamp: 0x5334b3ec
    > Faulting module name: gwenv1.dll, version: 14.0.0.25243, time stamp:
    > 0x5334b1f9
    > Exception code: 0xc0000005
    > Fault offset: 0x00450dfb
    > Faulting process id: 0x2308
    > Faulting application start time: 0x01cfc22505c31a56
    > Faulting application path: C:\Program Files
    > (x86)\Novell\GroupWise\grpwise.exe
    > Faulting module path: C:\Program Files
    > (x86)\Novell\GroupWise\gwenv1.dll
    > Report Id: f3b0976c-2e26-11e4-8725-f8b156b229f2
    >
    > Any ideas why?


    No but please can you try the SP1 client which was recently released.
    It's available for download @
    https://download.novell.com/Download?buildid=adKLQO6vZjA~

    HTH.
    --
    Simon
    Novell Knowledge Partner

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  • smflood;2331155 wrote:
    On 28/08/2014 14:06, RLMILLIES wrote:

    > I have one user on Windows 7 Pro x64 that will have his GroupWise crash
    > out about once a day. He says sometimes he will be working in other
    > programs and a popup will come up that GroupWise has stopped responding
    > and to close program.
    >
    > The event log shows:
    >
    > Faulting application name: grpwise.exe, version: 14.0.0.25243, time
    > stamp: 0x5334b3ec
    > Faulting module name: gwenv1.dll, version: 14.0.0.25243, time stamp:
    > 0x5334b1f9
    > Exception code: 0xc0000005
    > Fault offset: 0x00450dfb
    > Faulting process id: 0x2308
    > Faulting application start time: 0x01cfc22505c31a56
    > Faulting application path: C:\Program Files
    > (x86)\Novell\GroupWise\grpwise.exe
    > Faulting module path: C:\Program Files
    > (x86)\Novell\GroupWise\gwenv1.dll
    > Report Id: f3b0976c-2e26-11e4-8725-f8b156b229f2
    >
    > Any ideas why?


    No but please can you try the SP1 client which was recently released.
    It's available for download @
    https://download.novell.com/Download?buildid=adKLQO6vZjA~

    HTH.
    --
    Simon
    Novell Knowledge Partner

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    If you find this post helpful and are logged into the web interface,
    please show your appreciation and click on the star below. Thanks.
    ------------------------------------------------------------------------


    So far so good - The client has not crashed since the update.

    Sincerely,
    Ken