Admin Delete Message from a User Mailbox

We had a compromised vendor send 10 of our staff a malicious email. 2 of the staff are out of the office and the messages were received to their GW accounts. The other 8 messages have been removed by the users who are here in the office. I need to know if there is any way those specific messages can be removed from their mailboxes so that they do not open them when they come back. Does Groupwise have the ability to do that, or do I have to resort to shutting off their mailbox to prevent them from accessing it?

Kind regards,

Val
Parents
  • Thanks, Massimo. I really don't want something simple for access of this type otherwise it could be abused. This is to a degree why I like Groupwise administration. Anyway, management would approve changing the user's password in this case. It is our SOP to not do that unless the circumstances are dire and then can only be done with manager and HR approval. In this case we finally got in touch with the user and confirmed they had not access their box, explained the issue and they did not do any email until we were with them to access the box and remove the messages.

    Kind regards,

    Val
Reply
  • Thanks, Massimo. I really don't want something simple for access of this type otherwise it could be abused. This is to a degree why I like Groupwise administration. Anyway, management would approve changing the user's password in this case. It is our SOP to not do that unless the circumstances are dire and then can only be done with manager and HR approval. In this case we finally got in touch with the user and confirmed they had not access their box, explained the issue and they did not do any email until we were with them to access the box and remove the messages.

    Kind regards,

    Val
Children