Unable to open attachements

Hi Forum,

one user can't open attachments at all. Double click on them does nothing, regardless what type it is (pdf. excel, image, txt...) Also right click "open with..." doesn't work.
More test are done after removing and installing GW 2014.0.2 again.
It seems to be related with the windows roaming profile. AD is used for Windows authentication but Groupwise users run against eDir.
If some other users logs into Groupwise with the same windows profile he/she has the same effect.
Opening attachments work like expected, after login to windows with another account and then login to Groupwise with the problem user.

Is there a way to fix the windows profile?

Cheers,
Pascal
  • Am 10.12.2015 um 16:56 schrieb bendeichp:
    >
    > Hi Forum,
    >
    > one user can't open attachments at all. Double click on them does
    > nothing, regardless what type it is (pdf. excel, image, txt...) Also
    > right click "open with..." doesn't work.
    > More test are done after removing and installing GW 2014.0.2 again.
    > It seems to be related with the windows roaming profile. AD is used for
    > Windows authentication but Groupwise users run against eDir.
    > If some other users logs into Groupwise with the same windows profile
    > he/she has the same effect.
    > Opening attachments work like expected, after login to windows with
    > another account and then login to Groupwise with the problem user.
    >
    > Is there a way to fix the windows profile?


    There's always a way to fix things in computers, the question is how
    much time and effort you're willing to spend.

    In this case, something must have severely borked the windows file or
    mime type associations, and frankly, there must be more issues outside
    of groupwise with this.

    Let's try a few things: What happens when your user righ-clicks the
    attachment and choe "open with"? Also, what, if anything, is shown on
    mouseover of the attachments?

    E.G, when I mouseover a pdf attachment in my groupwise client, it shows
    the filename and the filetype in my case Foxit Reader PDF Document. That
    is the mimetype as recorded in the local users registry. You can search
    for it in the users registry and see what it is associated with.

    CU,
    --
    Massimo Rosen
    Novell Knowledge Partner
    No emails please!
    http://www.cfc-it.de
  • Massimo,

    thanks for your response, I will try that tomorrow and post the results!

    Cheers,
    Pascal
  • Hi,

    I did not get the chance to do any further tests. The problem went away over night...

    Thanks so far,
    Pascal