GW client crash

I have a user that runs into this issue from time to time:

Log Name: Application
Source: Application Error
Date: 9/2/2016 9:12:55 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ATT-VM-PC2.ccgov.local
Faulting application name: grpwise.exe, version:, time
stamp: 0x5588b207
Faulting module name: gwenv1.dll, version:, time stamp:
Exception code: 0xc0000005
Fault offset: 0x00699c71
Faulting process id: 0x10c8
Faulting application start time: 0x01d205246d6875f4
Faulting application path: C:\Novell\GroupWise\grpwise.exe
Faulting module path: C:\Novell\GroupWise\gwenv1.dll
Report Id: b901a0b0-711f-11e6-a1df-005056898015
Event Xml:
<Event xmlns="">">
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<TimeCreated SystemTime="2016-09-02T15:12:55.000000000Z" />
<Security />

Happening on a win7 64bit virtual desktop. Any ideas?

I'm running a standalone gwcheck against her account right now.



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