user move hangs in different states


we have here on gw 14.0.1 two users who stuck in move.

in gwadmin-console
the first reports "send item request"
the second "completing retrieving items"

It´s the first problem we have moving users here.

We tried
- retry the last step of the mailbox move
- restart the entire mailbox move
w/o success

Because we dont know, what happens at "force complete", we ask here
what´s the best in this situation.


Gotthard Anger
Anwenderbetreuung Netzwerkadministration
Landeskirchenamt der EKM