Hello Laura Buckley,
the solution you described will work only for one Mail.
I administrate a GW2014 system in Germany. It's connected to eDirectory using LDAP. At work we have typical "german" characters like äöüß in our names.
The user "Dr. Björn Müller" gets the mail address "email@example.com", I change ö-->oe and ü-->ue, that's allright.
But the display name in Mails should be "Dr. Björn Müller".
If I change the first name and last name in LDAP, then Groupwise changes after synchronisation the mail address to the wrong value "Björn.Müller@mydomain.de", I didn't want to change the mail address.
In iManager I can change "full name" too, but this has no effect to "display name" in GW. The same "no effect" has changing the mailadress displayed in iManager.
How can I correct this?
This option might work. I have not tested to see what all the ramifications might be. And it might be time consuming if you have a lot of users affected by this issue.
If "Björn Müller" is entered in eDirectory as "Björn Müller", then that name should sync over correctly into GroupWise. Then go to the Internet Addressing tab for that user, check Override under Preferred Address Format and enter "bjoern.mueller" for Preferred Email ID.
it seems to work well.
Additionally I changed in "internet addressing":
"zulässige Adressformate" (valid address format)
"Vorrang" (priority ?)
and disabled any option in this field to prevent GW from accepting the "äöüß" characters in user full/pre names.
Ok, something seems to go wrong.
What I did:
The user "Dr. Björn Müller" has the (correct) E-Mail-Address "firstname.lastname@example.org" as described above. It worked, because I put him into eDirectory using first name "Bjoern" and last name "Mueller", and I choosed preferred email address format as "email@example.com".
Now I changed the eDirectoy in iManager entrys to Björn and Müller and sychronized in Groupwise Admin Console the user data. I went to the Internet Addressing tab, checked override under Preferred Address Format and entered "bjoern.mueller" for Preferred Email ID.
Additionally I testet successfully "show email addresses" for every user.
For some users erverything worked as expected.
For other users (I did the same way) the email address changed for example to "Björn.Müller@mydomain.de". When they try to send a mail, GW uses the wrong senders address (that can't be delivered).
When I try to send a mail to this users they are shown with the wrong email address in my GW-client.
Using GW-Adresbook the name ist displayed in the right way for some users and in the wrong format or others. For some users it differs between the GW-Client and GW Adressbook.
The only place everything is ok is in GW admin console and in iManager.
It seems, that the clients doesnt sychronize data right.
Can you help me?