Cannot Empty Trash

We are using Groupwise 2014 R2 running on SLES 11. Recently we introduced Retain as an archiving solution.

One of my users has now reported that they cannot empty their trash and it does not appear to be affecting any other users. I have set auto delete after 30 days and empty trash after 1 day.

Their is no retention policy set on Retain.

I have run an analyse and fix on the mailbox but this didn't help. I have not run a mailbox rebuild - yet.

Any solution will be appreciated.

Thank you



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