Google and Aol doesn like our new domain

Hi Everyone,

we installed gw2014 on an new box for our backup domain. We can send mail to .mac or .me. However, mail to aol gets rejected outright with a 521 error. Group Wise client shows transferred then transfer failed. Google accepts the message but does not deliver it to the intended recipient. The client does not show any errors.

What should i do?

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  • In article <EBSR_PARAMEDIC.71f89b@no-mx.forums.microfocus.com>, Ebsr
    Paramedic wrote:
    > However, mail to aol gets rejected outright with a
    > 521 error. Group Wise client shows transferred then transfer failed.

    From GWIA Logs, what is the full text of the error message?

    > Google accepts the message but does not deliver it to the intended
    > recipient.

    Have the recipients' checked their junk folders to see if the messages
    are there?

    Have you used this domain for sending email previously? If so where
    from?
    Does this domain have any SPF or related records set? If so does this
    outgoing IP match those records?
    Check the public IP address the GWIA is going out on against the black
    lists: http://rbls.org/


    Andy of
    http://KonecnyConsulting.ca in Toronto
    Knowledge Partner
    http://forums.novell.com/member.php/75037-konecnya
    If you find a post helpful and are logged in the Web interface, please
    show your appreciation by clicking on the star below. Thanks!

  • We just encountered the same problem with Yahoo and AOL. They apparently require DKIM which GroupWise 2014 does not support.
    This will be a growing problem. Does anyone have a 3rd party solution that they can share?
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  • In article <PTSaputo.76gyun@no-mx.forums.microfocus.com>, PTSaputo
    wrote:
    > We just encountered the same problem with Yahoo and AOL. They
    > apparently require DKIM which GroupWise 2014 does not support.
    > This will be a growing problem. Does anyone have a 3rd party solution
    > that they can share?


    Do you have any of the DKIM or SPF records in DNS for your Domain?
    I have been able to send from a GroupWise system to both a GMail account
    and one hosted by Yahoo (my home ISP uses them) and they went through
    just fine even though this GroupWise system doesn't have any DKIM bits
    setup, but does have a valid SPF record. Perhaps just having a valid
    SPF record will help.
    I find it very surprising that they are blocking just by the lack of any
    DKIM bits in place, but it would make sense if parts got setup up for it
    such as the DNS publishing of the keys when there isn't yet a place to
    put them in GroupWise.

    Now having GroupWise be able to send DKIM signed messages would be
    great, and we have a way of letting the developers know it is wanted by
    voting on it at
    https://ideas.microfocus.com/MFI/novell-gw/Idea/Detail/636

    as for a 3rd party tool, take a look at what you do for antispam as some
    of those systems have the hooks in them.


    Andy of
    http://KonecnyConsulting.ca in Toronto
    Knowledge Partner
    http://forums.novell.com/member.php/75037-konecnya
    If you find a post helpful and are logged in the Web interface, please
    show your appreciation by clicking on the star below. Thanks!

  • Andy,
    How do I go about establishing a SPF record in my GroupWise 2014 system?
  • dmantz;2414876 wrote:
    Andy,
    How do I go about establishing a SPF record in my GroupWise 2014 system?


    These are DNS records. You can create an SPF pretty easily with tools like this - http://www.spfwizard.net

    Once you've created the record, then you must create a DNS record based on the entry it gives you.

    One important note about SPF. While many (most) sites will not block you because you don't have an SPF, once you DO create one, you must keep it up to date. While only a few sites will block you for not having one at all, many sites will block you if the SPF records are incorrect or incomplete.