Webaccess not compatible with older post offices?

Upgraded a clients Groupwise 8.0.3 primary domain/pos, gwia and webaccess to 2014sp1, all working except webaccess for non upgraded post office users. They receive the following error
[9502] Your request cannot be processed by this server due to a version mismatch. Please contact your system Administrator for further details.
I opened case SR#10941247325 and the gentleman spoke to someone there who stated the new webaccess will not work with older POs. I checked documentation prior to upgrading and there was not mention of this restriction.
Other than spin up the old webaccess or move the users to upgraded PO or upgrade the affected PO?
Anything I can do?
Thanks

Tags:

  • On Tue, 10 Mar 2015 18:06:03 GMT, kmann-ewa
    <kmann-ewa@no-mx.forums.novell.com> wrote:

    >
    >Upgraded a clients Groupwise 8.0.3 primary domain/pos, gwia and
    >webaccess to 2014sp1, all working except webaccess for non upgraded post
    >office users. They receive the following error
    >[9502] Your request cannot be processed by this server due to a version
    >mismatch. Please contact your system Administrator for further details.
    >I opened case SR#10941247325 and the gentleman spoke to someone there
    >who stated the new webaccess will not work with older POs. I checked
    >documentation prior to upgrading and there was not mention of this
    >restriction.
    >Other than spin up the old webaccess or move the users to upgraded PO or
    >upgrade the affected PO?
    >Anything I can do?
    >Thanks


    It should be mentioned in the docs. I just submitted a request to
    have that done. WebAccess needs to be treated like a "client". A
    newer GroupWise client cannot access an older post office. Same holds
    true for WebAccess. I think you have the options covered: bring up
    the old WebAccess, upgrade the user's PO, or move them to an upgraded
    PO.

    Ken
  • kmann-ewa;2349280 wrote:
    Upgraded a clients Groupwise 8.0.3 primary domain/pos, gwia and webaccess to 2014sp1, all working except webaccess for non upgraded post office users. They receive the following error
    [9502] Your request cannot be processed by this server due to a version mismatch. Please contact your system Administrator for further details.
    I opened case SR#10941247325 and the gentleman spoke to someone there who stated the new webaccess will not work with older POs. I checked documentation prior to upgrading and there was not mention of this restriction.
    Other than spin up the old webaccess or move the users to upgraded PO or upgrade the affected PO?
    Anything I can do?
    Thanks


    WAD AFAIK.

    --El
  • On Tue, 10 Mar 2015 18:28:03 GMT, KeN Etter
    <ketter@no-mx.forums.novell.com> wrote:

    >On Tue, 10 Mar 2015 18:06:03 GMT, kmann-ewa
    ><kmann-ewa@no-mx.forums.novell.com> wrote:
    >
    >>
    >>Upgraded a clients Groupwise 8.0.3 primary domain/pos, gwia and
    >>webaccess to 2014sp1, all working except webaccess for non upgraded post
    >>office users. They receive the following error
    >>[9502] Your request cannot be processed by this server due to a version
    >>mismatch. Please contact your system Administrator for further details.
    >>I opened case SR#10941247325 and the gentleman spoke to someone there
    >>who stated the new webaccess will not work with older POs. I checked
    >>documentation prior to upgrading and there was not mention of this
    >>restriction.
    >>Other than spin up the old webaccess or move the users to upgraded PO or
    >>upgrade the affected PO?
    >>Anything I can do?
    >>Thanks

    >
    >It should be mentioned in the docs. I just submitted a request to
    >have that done. WebAccess needs to be treated like a "client". A
    >newer GroupWise client cannot access an older post office. Same holds
    >true for WebAccess. I think you have the options covered: bring up
    >the old WebAccess, upgrade the user's PO, or move them to an upgraded
    >PO.
    >
    >Ken


    Just got a reponse back. It is noted in the first sentence on this
    page:
    https://www.novell.com/documentation/groupwise2014/gw2014_guide_install/data/inst_upgrade_webacc.html

    But I asked for it to be called out better. It wasn't real obvious to
    me either.

    Ken
  • In article <9lh6ga5i6revf0u32kth6gtip9j7jh1qq0@4ax.com>, KeN Etter
    wrote:
    > But I asked for it to be called out better. It wasn't real obvious to
    > me either.


    It wasn't real obvious to me either. Certainly a point that is worth
    submitting an enhancement request for.


    Andy of
    http://KonecnyConsulting.ca in Toronto
    Knowledge Partner
    http://forums.novell.com/member.php/75037-konecnya
    If you find a post helpful and are logged in the Web interface, please
    show your appreciation by clicking on the star below. Thanks!

  • In article <kmann-ewa.6tjvc0@no-mx.forums.novell.com>, Kmann-ewa wrote:
    > Other than spin up the old webaccess or move the users to upgraded PO or
    > upgrade the affected PO?
    > Anything I can do?


    If spinning up an older webaccess, there is a trick to make pointing users
    to this old one real easy. In /var/opt/novell/groupwise/webacc.cfg there
    is a Redirect.url option for this very task. Some other interesting
    options in there worth looking at as well.


    Andy of
    http://KonecnyConsulting.ca in Toronto
    Knowledge Partner
    http://forums.novell.com/member.php/75037-konecnya
    If you find a post helpful and are logged in the Web interface, please
    show your appreciation by clicking on the star below. Thanks!

  • Andy Konecny wrote:

    > It wasn't real obvious to me either. Certainly a point that is worth
    > submitting an enhancement request for.


    I guess we just get accustomed to "knowing" this one. When there were GWINTERS
    involved, we could define multiple GWINTERS and have a new webaccess deal with
    older version users, but since GW 2012 that has no longer been possible.

    --
    Danita
    Novell Knowledge Partner
    Are you a GroupWise Power Administrator? Join our site.
    http://www.caledonia.net/register

    If you find this post helpful and are logged into the web interface,
    show your appreciation and click on the star below...
  • Hi,

    For what it is worth I too have reported this to Novell and brought it to their attention!

    Cheers,