Auto archiving don't work

Hello.

With one of ´my users I've got a small problem, For the moment we're on GW2014 R2 Sp1.
The users mailbox is set to auto archiving mails after 180 days. The path is set correctly. Manual archiving works normal.
Running gwcheck don't solves this. I ran first check structure, then content.
I suppose that this comes with the upgrade from GW 2012 to GW 2014.

Any ideas to fix this?
Thanks in advance for your answers.

Regards

Dirk Emmermacher

Tags:

  • Hi Dirk,

    It is my experience that if there is a single message that fails to archive the entire autoarchive process stalls/stops. Take a look at the GWCheck log file. In there should be a report on which item/items failed to archive. Sort those out and things should return to normal.

    Please let us know how it goes.

    Cheers,
  • Good morning Laura.

    Thanks for your answer. I checked the mailbox again. The only errors are this:
    - checking Data records
    1 FOLDER_RECORD (Universal Inbox)
    163426 Execution record check
    Problem 67- Outdated execution record, created on Nov 3, 2016
    - Item 163426 deleted successfully
    163498 Execution record check
    Problem 67- Outdated execution record, created on Nov 4, 2016
    - Item 163498 deleted successfully
    163502 Execution record check
    Problem 67- Outdated execution record, created on Nov 4, 2016
    - Item 163502 deleted successfully

    This errors don't have to do with the error.
    What's about harder repair options like strucural rebuild or rebuild user database?

    Regards from Hannover

    Dirk
  • Hi Dirk,

    A "rebuild user database" should be avoided at ALL COSTS and probably wouldn't solve this particular issue but will definitely result in loss of mail, folders, etc.

    The error message that you would be looking for is something like this: item failed to archive

    You could try a structural rebuild. In the interim I'll look for other options.

    Greetings from South Africa :)

    Cheers,
  • Hello Laura.

    I performed a structural rebuild:
    STRUCTURAL VERIFICATION of database /grpwise/po/ofmsg/msg17.db
    - Attempting to correct structural problem in database
    - Beginning rebuild for database msg17.db
    Saving old database to backup msg17.dba
    Writing corrected records back to database
    - Rebuild succeeded
    * Recovered 27794 out of 27794 records
    STRUCTURAL VERIFICATION of database /grpwise/po/ofuser/user2kk.db
    - Attempting to correct structural problem in database
    - Beginning rebuild for database user2kk.db
    Saving old database to backup user2kk.dba
    Writing corrected records back to database
    - Rebuild succeeded
    * Recovered 10295 out of 10295 records


    PROCESSING COMPLETED- total processing time: 0:00:20

    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

    This is also well.

    Regards.

    Dirk

    ================================================================================
    ===== JOB LOG SUMMARY (582435ef.ckl) ===========================================
    ================================================================================
    Processing completed



    ***** OVERALL STATS FOR THIS RUN *****
    *********************************************************************
    Uncorrectable conditions encountered:
    - No problems found
    Correctable conditions encountered:
    - No problems found
    *********************************************************************
  • Hi Dirk,

    I suggest that you run a standalone GWCheck against the user in question. Do a Contents check and on the Logging tab set the log level to verbose. Take a look at the resultant log file for Problem 83.

    Please let us know how it goes.

    Cheers,
  • Hi Laura.

    There are no problems with this mailbox present.
    This mailbox is sometimes a little curious.
    When he writes a new mail, the subjects font-size changes, also the font-size in the body. This is the only mailbox with this behave.

    Regards

    Dirk
  • Hi Dirk,

    Then I recommend a "Reset Client Options"

    Just ensure that the user has logged out of GroupWise prior to running this. Please advise if this mailbox is Online or Caching?

    Cheers,
  • Hi Laura.
    In the clients settings is caching mailbox path defined. For the moment I don't know, if the caching mailbox is in use.
    If not, I would remove it from the workstation.

    Regards

    Dirk
  • Hi Laura.
    In the clients settings is caching mailbox path defined. For the moment I don't know, if the caching mailbox is in use.
    If not, I would remove it from the workstation.

    Regards

    Dirk
  • Hi Dirk,

    If the user is in Caching mode there is a setting: Accounts | Account Options | Properties | Advanced | ensure there is a tick in the box to sync settings from online to caching.

    Cheers,