GroupWise 2014 R2 SP1 HP2 - Error with module ntdll.dll

Hi, I installed the GroupWise 2014 R2 SP1 HP2 client on a Windows 7 x86 computer. When I launch the application, I get the usual popup asking me what is my username, password, server, etc. This computer is not running the "Client for Open Enterprise Server". As soon as I click the OK button, I get an error popup window saying this.

Nom d’événement de problème: APPCRASH
Nom de l’application: grpwise.exe
Version de l’application:
Horodatage de l’application: 583490f8
Nom du module par défaut: ntdll.dll
Version du module par défaut: 6.1.7601.23572
Horodateur du module par défaut: 57fd0335
Code de l’exception: c0000005
Décalage de l’exception: 00052ade
Version du système: 6.1.7601.
Identificateur de paramètres régionaux: 3084
Information supplémentaire n° 1: fb60
Information supplémentaire n° 2: fb60e97bd53a5ea64120fa2de3d9f32e
Information supplémentaire n° 3: 2024
Information supplémentaire n° 4: 20243337c9c58d3854971c2d6283213a

Anyone know how to fix this?

Thanks in advance for the help!


  • Hi Guillaume,

    Version de l’application:

    Whilst I have not seen this error before the above stands out for me as the version should be 14.2.1
    Perhaps something has gone wrong with the install of your client. I recommend uninstalling the client and running a registry cleaner to remove remnants of the GroupWise client and then reinstall the client and see if that resolves the issue.

    Please let us know how it goes.