Few monitor questions

I just started to look in to tinkering with GW monitor on 2014 after never really having bothered with it and running into a few minor issues that I'd like to confirm if they are normal or not.

I created a special Monitor external GroupWise domain with an external POA in it and a user to receive the GWIA accounting data.
I set up my own account to forward these accounting emails to this external user and the file gets processed OK, its just that the relayed e-mail keeps an unread (under way) status in my sent items.
Is this normal ? Also wouldn't it be better to just add the external user as a gateway administrator to the GWIA ?

I'm slightly worried that it will keep the accounting emails in some sort of hold folder on the server which will slowly fill up.


Second thing, I made another external GW domain for the performance testing as specified in the documentation, I can't select the monitor domain for that for some reason.
If I select this domain for performance testing nothing will happen but if I select the production domain then it starts to work ?
Is this a documentation error or did I make a logic error somewhere and this extra performance test domain isn't actually needed ?

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  • Hi,

    Sorry for the slow response. Typically I don't use this feature of GroupWise Monitor, but then I've got relatively small systems and have other means of reporting.

    Cheers,
  • laurabuckley;2343247 wrote:
    Hi,

    Sorry for the slow response. Typically I don't use this feature of GroupWise Monitor, but then I've got relatively small systems and have other means of reporting.

    Cheers,


    I got sidetracked over the holidays so I'm even slower :-)

    I never used the monitor either but I started tinkering with it after a complaint of 'I should have gotten an external email and I didn't get it'. I could see on our anti spam gateway that the mail had been received and was handed over to GW but what happens with an e-mail after the GWIA gets it can be a bit of a mystery..

    Almost positive the user accidentally threw it away unknowingly but it never hurts to be able to point a finger :-)
  • Hi,

    I use monitor, with defined thresholds for notification purposes, I just don't do the external domain thing!

    To correlate an e-mail delivery take a look at the POA logs (I normally leave mine in verbose mode) and you should see the e-mail being handed off from the MTA, which receives it from the GWIA, to the Post Office. It will show sender and recipient and the delivery to the said person's mailbox. If the person has blacklisted the address then you will see that in the logs and the report that the mail has been discarded.

    Hope that helps you a little :)

    Cheers,