We are testing a app from iHance to help automate the process of synching our Groupwise e-mail with Salesforce.com for
our sales reps. The product says you need to setup forwarding for email we send and receive. The inbound is easy as
we can setup a forwarding rule. iHance recommends we setup and auto-BCC for outbound email using a custom view.
Is this the only way to setup an auto BCC in Groupwise?
If so, is there any way I can assign that view to be the default view when the user clicks on New mail? Right now, they say
they can't remember to choose the view, they just automatically click on new mail and don't pay attention to the fact
that the BCC field is empty, so the email is not copied to the iHance server address.
Please advice, thanks!