User sees no Mail or other data on mobile device

I recently added a new user to our Mobility server. The initial user synch
took a lot longer than normal, considering the size of the user mailbox.

On setting up the user's mobile device (android 4.1.2) the device links and
synchronizes to the account, but no mail's contacts, calendar items get
synchronised to the device. The folders are present (only a cabinet with no
subfolders though) but they are all empty

The mobility log seem so be linking to the user account, but there are many
messages like...

2013-06-05 17:05:30.759 INFO [BackgroundWorkMonitor_Thread]
[backgroundWorkMonitor:575] [userID:cn=RogerN,ou=USERS,o=ISANDO] [eventID:]
[objectID:] [Monitor] User requesting more data for their device:
cn=RogerN,ou=USERS,o=ISANDO

The user has no mailbox size restrictions
In addition, on the device settings / Device folders of the user account
there is only a /Cabinet folder, without any of the subordinate folders
listed.
In the connector monitoring information screen all pending and synced items
are 0

I have tried removing and re-adding the user to no avail. Also it is not a
device issue as adding the account to another device gives the same issue.

We are on Version 1.2.5 Build 299

Any help would be appreciated

Parents
  • Additional Data for this issue.
    Tried adding another user and had the same issue, but some users can be
    added with no problem.

    Getting this sort of posting for each folder/entry in the GroupWise log;

    2013-06-06 07:45:21.868 INFO [CP WSGIServer Thread-3] [AppInterface:1214]
    [userID:] [eventID:] [objectID:] [] Received a new event from Groupwise.
    ItemId: 3B8E133A.ESP_DOM.ESP_PO.100.1617666.1.532.1|rogern
    2013-06-06 07:45:21.869 INFO [CP WSGIServer Thread-3] [AppInterface:1283]
    [userID:rogern] [eventID:] [objectID:] [] Sending event to SyncEngine.
    Event:
    <event xmlns:xsi="">www.w3.org/.../XMLSchema-instance">
    <custom>
    <preEventMappingEventType>sync</preEventMappingEventType>
    </custom>
    <metadata>
    <objectID>3B8E133A.ESP_DOM.ESP_PO.100.1617666.1.532.1|rogern</objectID>
    <sourceName>rogern</sourceName>
    <sourceType>user</sourceType>
    <type>add</type>
    <folder>
    <id>3B8E133A.ESP_DOM.ESP_PO.100.1617666.1.532.1|rogern</id>
    <parent>D.espdo.esppo.100.0.1.0.1|rogern</parent>
    </folder>
    <from-sync>true</from-sync>
    <destination>default.pipeline1.mobility</destination>
    <sendTime>2013-06-06T07:45:21.869286</sendTime>
    </metadata>
    <item xmlns:gwt="">schemas.novell.com/.../types"
    xsi:type="gwt:Folder" type="Folder">
    <gwt:name>warranty</gwt:name>
    <gwt:modified>2010-08-03T11:28:34Z</gwt:modified>
    <gwt:sequence>1</gwt:sequence>
    </item>
    </event>

    2013-06-06 07:45:21.871 WARNING [CP WSGIServer Thread-3] [engine:985]
    [userID:] [eventID:] [objectID:] [Engine] Source conversion status: DROPPED
    (default.pipeline1.groupwise -
    3B8E133A.ESP_DOM.ESP_PO.100.1617666.1.532.1|rogern)

    seems there is something in the user account that need fixing up
    Mark Behrens

    "Mark Behrens" wrote in message
    news:QRIrt.691$Ji4.382@kozak.provo.novell.com...

    I recently added a new user to our Mobility server. The initial user synch
    took a lot longer than normal, considering the size of the user mailbox.

    On setting up the user's mobile device (android 4.1.2) the device links and
    synchronizes to the account, but no mail's contacts, calendar items get
    synchronised to the device. The folders are present (only a cabinet with no
    subfolders though) but they are all empty

    The mobility log seem so be linking to the user account, but there are many
    messages like...

    2013-06-05 17:05:30.759 INFO [BackgroundWorkMonitor_Thread]
    [backgroundWorkMonitor:575] [userID:cn=RogerN,ou=USERS,o=ISANDO] [eventID:]
    [objectID:] [Monitor] User requesting more data for their device:
    cn=RogerN,ou=USERS,o=ISANDO

    The user has no mailbox size restrictions
    In addition, on the device settings / Device folders of the user account
    there is only a /Cabinet folder, without any of the subordinate folders
    listed.
    In the connector monitoring information screen all pending and synced items
    are 0

    I have tried removing and re-adding the user to no avail. Also it is not a
    device issue as adding the account to another device gives the same issue.

    We are on Version 1.2.5 Build 299

    Any help would be appreciated

  • Hi,

    Have you double checked that all system folders like the Inbox, Calendar, etc are in the "root" folder in the GroupWise client.

    Let us know ow it goes.

    Cheers,
Reply Children
  • We found that this was a known problem with one of our mobile networks. The
    sync works fine on on a wifi connection, but fails on 3G. Other mobile
    network providers work fine.
    Thanks for the assistance.
    Mark

    "laurabuckley" wrote in message
    news:laurabuckley.67sien@no-mx.forums.novell.com...


    Hi,

    Have you double checked that all system folders like the Inbox,
    Calendar, etc are in the "root" folder in the GroupWise client.

    Let us know ow it goes.

    Cheers,


    --
    Laura Buckley
    Technical Consultant
    IT Dynamics, South Africa

    If you find this post helpful and are logged into the web interface,
    show your appreciation and click on the star below...
    ------------------------------------------------------------------------
    laurabuckley's Profile: https://forums.novell.com/member.php?userid=122
    View this thread: https://forums.novell.com/showthread.php?t=467278