Caching-mode client hangs onto outdated/nonexistent global signature

Well, here's a crummy situation: One of my telecommuters realized today
that an outdated global signature was being applied to her messages (we
only attach them to external mail, so no one in the office caught it).
So I updated her client and ran gwcheck (analyze/fix everything) on her
live and caching mailboxes.

The outdated global signature remains.

If I use a different machine, the correct global signature is appended.

Later today, when I can get access to her computer again, I will see
what happens if I use that machine, but switch the GW client to online mode.

But if the global signature is appended at the gwia, how can it matter
what client or machine the message originates from?

And how can I get this particular machine to pick up the current signature?

Of course this is one of the irascible users who will be very happy to
judge harshly and loudly if I can't fix this quickly.

Tags:

Parents
  • On 12/17/2015 1:41 PM, Mary Wood wrote:
    > Well, here's a crummy situation: One of my telecommuters realized today
    > that an outdated global signature was being applied to her messages (we
    > only attach them to external mail, so no one in the office caught it).
    > So I updated her client and ran gwcheck (analyze/fix everything) on her
    > live and caching mailboxes.
    >
    > The outdated global signature remains.
    >
    > If I use a different machine, the correct global signature is appended.
    >
    > Later today, when I can get access to her computer again, I will see
    > what happens if I use that machine, but switch the GW client to online
    > mode.
    >
    > But if the global signature is appended at the gwia, how can it matter
    > what client or machine the message originates from?
    >
    > And how can I get this particular machine to pick up the current signature?
    >
    > Of course this is one of the irascible users who will be very happy to
    > judge harshly and loudly if I can't fix this quickly.



    Update: Going from caching to online and back to caching helped - but
    still doesn't make sense. And for those who always work in caching
    mode, it's not good to have this get stuck, if your company policy is to
    change global signatures from time to time.
  • Hi Mary,

    I can confirm that I am seeing the same thing. Let me see if I can find a fix that doesn't require the switching between modes.

    Cheers,
Reply Children
No Data