Unable to quarantine devices

Hi,

I am running DataSynchronizer Mobility Pack V1.2.5 Build 250. (we are planning an upgrade later this year).
According to the documentation (https://www.novell.com/documentation/datasync_connectors1/mobilityconnect125_config/data/b13810g2.html) here it should be able to Quarantine devices.

However, that option is not available for me (should be there from 1.2.5 onwards).

Any idea as to what might be causing this? The rest seems to be working fine.

We are running GroupWise 2012 sp2, but I assume that wouldn't make a difference.

Thanks,
Hein
  • heinkonijn;2327097 wrote:
    Hi,

    I am running DataSynchronizer Mobility Pack V1.2.5 Build 250. (we are planning an upgrade later this year).
    According to the documentation (https://www.novell.com/documentation/datasync_connectors1/mobilityconnect125_config/data/b13810g2.html) here it should be able to Quarantine devices.

    However, that option is not available for me (should be there from 1.2.5 onwards).

    Any idea as to what might be causing this? The rest seems to be working fine.

    We are running GroupWise 2012 sp2, but I assume that wouldn't make a difference.

    Thanks,
    Hein


    Yes, according to the docs it should be there in 1.2.5, are you running webadmin in some other language than english?

    We are running 1.2.5 Build 299 and this feature is there, can't test 1.2.5 250, sry.

    Thomas
  • Hi,

    I advise you to install the 2.0.1 Build 53 which is more stable, than the 1.2.5 version, and test the quarantine functionnality

    Because, if you call the Novell support, it will be the first thing they ask to you

    Jean-Luc
  • On 28/07/2014 00:36, heinkonijn wrote:

    > I am running DataSynchronizer Mobility Pack V1.2.5 Build 250. (we are
    > planning an upgrade later this year).
    > According to the documentation
    > (https://www.novell.com/documentation/datasync_connectors1/mobilityconnect125_config/data/b13810g2.html)
    > here it should be able to Quarantine devices.
    >
    > However, that option is not available for me (should be there from 1.2.5
    > onwards).
    >
    > Any idea as to what might be causing this? The rest seems to be working
    > fine.


    As Thomas noted, there were two builds of version 1.2.5 released and
    you're using the earlier one so at the very least you should upgrade to
    build 299 which Thomas also says has the feature.

    However, as Jean-Luc also hinted at, Data Synchronizer 1.x has now been
    replaced by GroupWise Mobility Service (GMS) with the latest version
    2.0.1 build 53.

    > We are running GroupWise 2012 sp2, but I assume that wouldn't make a
    > difference.


    It shouldn't.

    HTH.
    --
    Simon
    Novell Knowledge Partner

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  • Thanks all, I see when I can plan to to the upgrade.

    Hein
  • Just FYI, I've upgraded to Mobility Services 2.0.1 last Saturday and all went well.
    I do have the option to quarantine devices now.

    Thanks,
    Hein


    smflood;2327135 wrote:
    On 28/07/2014 00:36, heinkonijn wrote:

    > I am running DataSynchronizer Mobility Pack V1.2.5 Build 250. (we are
    > planning an upgrade later this year).
    > According to the documentation
    > (https://www.novell.com/documentation/datasync_connectors1/mobilityconnect125_config/data/b13810g2.html)
    > here it should be able to Quarantine devices.
    >
    > However, that option is not available for me (should be there from 1.2.5
    > onwards).
    >
    > Any idea as to what might be causing this? The rest seems to be working
    > fine.


    As Thomas noted, there were two builds of version 1.2.5 released and
    you're using the earlier one so at the very least you should upgrade to
    build 299 which Thomas also says has the feature.

    However, as Jean-Luc also hinted at, Data Synchronizer 1.x has now been
    replaced by GroupWise Mobility Service (GMS) with the latest version
    2.0.1 build 53.

    > We are running GroupWise 2012 sp2, but I assume that wouldn't make a
    > difference.


    It shouldn't.

    HTH.
    --
    Simon
    Novell Knowledge Partner

    ------------------------------------------------------------------------
    If you find this post helpful and are logged into the web interface,
    please show your appreciation and click on the star below. Thanks.
    ------------------------------------------------------------------------