GW14R2SP1HP2:POP3 access does nothing after time

Good morning,

if we run GW client without restarting, e.g. 7-10 days, POP3 access stops
checking for new messages.
There is no error messages according POP3 access, it only seems there are
no new messages on POP3 server.

There is a solution - restart GW client and POP3 access dowloads new
messages. After that POP3 access works for some days and bad situation
reappears. Changing time to check POP3 server for new messages is not the
solution either.

Do you have somebody any idea what can be wrong? Other POP3 client on the
same computer does not have any problem with checking messages against
the same POP3 server.

Thank you in advance.

---

-Jan Dus

Tags:

  • Am 19.01.2017 um 09:05 schrieb Jan Dus:
    > Good morning,
    >
    > if we run GW client without restarting, e.g. 7-10 days, POP3 access stops
    > checking for new messages.
    > There is no error messages according POP3 access, it only seems there are
    > no new messages on POP3 server.
    >
    > There is a solution - restart GW client and POP3 access dowloads new
    > messages. After that POP3 access works for some days and bad situation
    > reappears. Changing time to check POP3 server for new messages is not the
    > solution either.
    >
    > Do you have somebody any idea what can be wrong? Other POP3 client on the
    > same computer does not have any problem with checking messages against
    > the same POP3 server.
    >
    > Thank you in advance.


    So when you enable the status display in the client, what messages are
    there exactly at the time when it should fetch the messages?


    CU,
    --
    Massimo Rosen
    Micro Focus Knowledge Partner
    No emails please!
    http://www.cfc-it.de
  • On Thu, 19 Jan 2017 08:59:04 0000, Massimo Rosen wrote:

    > Am 19.01.2017 um 09:05 schrieb Jan Dus:
    >> Good morning,
    >>
    >> if we run GW client without restarting, e.g. 7-10 days, POP3 access
    >> stops checking for new messages.
    >> There is no error messages according POP3 access, it only seems there
    >> are no new messages on POP3 server.
    >>
    >> There is a solution - restart GW client and POP3 access dowloads new
    >> messages. After that POP3 access works for some days and bad situation
    >> reappears. Changing time to check POP3 server for new messages is not
    >> the solution either.
    >>
    >> Do you have somebody any idea what can be wrong? Other POP3 client on
    >> the same computer does not have any problem with checking messages
    >> against the same POP3 server.
    >>
    >> Thank you in advance.

    >
    > So when you enable the status display in the client, what messages are
    > there exactly at the time when it should fetch the messages?
    >
    >
    > CU,


    Good afternoon,

    sorry for my delayed reply, but I have no more info from my collegue
    until now. I am going to reply I new more.

    Best regards,

    -Jan
  • On Fri, 20 Jan 2017 11:25:26 0000, dus2002 wrote:

    > On Thu, 19 Jan 2017 08:59:04 0000, Massimo Rosen wrote:
    >
    >> Am 19.01.2017 um 09:05 schrieb Jan Dus:
    >>> Good morning,
    >>>
    >>> if we run GW client without restarting, e.g. 7-10 days, POP3 access
    >>> stops checking for new messages.
    >>> There is no error messages according POP3 access, it only seems there
    >>> are no new messages on POP3 server.
    >>>
    >>> There is a solution - restart GW client and POP3 access dowloads new
    >>> messages. After that POP3 access works for some days and bad situation
    >>> reappears. Changing time to check POP3 server for new messages is not
    >>> the solution either.
    >>>
    >>> Do you have somebody any idea what can be wrong? Other POP3 client on
    >>> the same computer does not have any problem with checking messages
    >>> against the same POP3 server.
    >>>
    >>> Thank you in advance.

    >>
    >> So when you enable the status display in the client, what messages are
    >> there exactly at the time when it should fetch the messages?
    >>
    >>
    >> CU,

    >
    > Good afternoon,
    >
    > sorry for my delayed reply, but I have no more info from my collegue
    > until now. I am going to reply I new more.
    >
    > Best regards,
    >
    > -Jan


    Good afternoon,

    sorry for my delay.

    If there is a problem with POP3 status window shows only following:
    -----snip
    ....
    ....
    12:45:38 POA SLAP
    12:45:39 POA SLAP
    12:45:40 POA SLAP
    12:45:44 POA SLAP
    12:45:46 POA SLAP
    ....
    ....
    -----snap

    If POP3 is wotking fine, than status window shows POP3 communication
    (sorry for Czech language):
    -----snip
    ....
    ....
    12:40:54 S: </table>
    12:40:54 S: </td>
    12:40:54 S:
    12:40:54 S:</tr>
    12:40:54 S: </tbody>
    12:40:54 S:</table>
    12:40:54 S:<img src='app.suse.com/.../FooterImage1
    elq=40eb4b664bd7418ab090f405108bc410
  • In article <8h1iA.77$tn5.27@novprvlin0913.provo.novell.com>, Dus2002
    wrote:
    > 12:45:38 POA SLAP
    > 12:45:39 POA SLAP
    > 12:45:40 POA SLAP
    > 12:45:44 POA SLAP
    > 12:45:46 POA SLAP


    SLAPs are SOAP keep alive packets on port 4500, this indicates that the
    client is busy trying to connect to a GroupWise system and not getting
    anywhere. This appears to prevent the client from getting to the next
    stage of checking the other non-native systems such as POP.

    Is this simply a stand alone client without any GroupWise system in
    sight? If you can have this connect to a GroupWise Post, even without
    an account on it, that may fix things for you. The GroupWise Client
    is not designed to be a stand alone POP client outside of a GroupWise
    system. The assumption most instances of the client get restarted
    regularly, and any issues with longer term uptimes involving a
    GroupWise system with maintenance would certainly be fixed.

    There was a project that made a standalone version for a while where
    they took out the GroupWise protocol bits out, but I can't find it
    anymore.

    Perhaps describing what you are trying to accomplish, and what draws
    you to the GroupWise client for this purpose?


    Andy of
    http://KonecnyConsulting.ca in Toronto
    Knowledge Partner
    http://forums.novell.com/member.php/75037-konecnya
    If you find a post helpful and are logged in the Web interface, please
    show your appreciation by clicking on the star below. Thanks!

  • On Wed, 25 Jan 2017 18:17:08 0000, Andy Konecny wrote:

    > In article <8h1iA.77$tn5.27@novprvlin0913.provo.novell.com>, Dus2002
    > wrote:
    >> 12:45:38 POA SLAP 12:45:39 POA SLAP 12:45:40 POA SLAP 12:45:44 POA SLAP
    >> 12:45:46 POA SLAP

    >
    > SLAPs are SOAP keep alive packets on port 4500, this indicates that the
    > client is busy trying to connect to a GroupWise system and not getting
    > anywhere. This appears to prevent the client from getting to the next
    > stage of checking the other non-native systems such as POP.
    >
    > Is this simply a stand alone client without any GroupWise system in
    > sight? If you can have this connect to a GroupWise Post, even without
    > an account on it, that may fix things for you. The GroupWise Client is
    > not designed to be a stand alone POP client outside of a GroupWise
    > system. The assumption most instances of the client get restarted
    > regularly, and any issues with longer term uptimes involving a GroupWise
    > system with maintenance would certainly be fixed.
    >
    > There was a project that made a standalone version for a while where
    > they took out the GroupWise protocol bits out, but I can't find it
    > anymore.
    >
    > Perhaps describing what you are trying to accomplish, and what draws you
    > to the GroupWise client for this purpose?
    >
    >
    > Andy of http://KonecnyConsulting.ca in Toronto Knowledge Partner
    > http://forums.novell.com/member.php/75037-konecnya
    > If you find a post helpful and are logged in the Web interface, please
    > show your appreciation by clicking on the star below. Thanks!


    Good morning,

    thank you for very helpful information about client.

    But GW client is connected to GW system and POP3 access was added to work
    with other email account.

    Hmm, is there known cause why is client checking the GW connection so
    much? If I know GW access is working without any problem. And it seems
    this is the problem.

    So, do you mean there could be a solution to restart GW client regularly?


    Thank you in advance for your help.

    ---

    -Jan
  • Hi

    Just thinking out loud - how many mail is in the pop3 account?

    Please let us know - thanks :)

    Cheers,
  • Am 26.01.2017 um 08:06 schrieb laurabuckley:
    >
    > Hi
    >
    > Just thinking out loud - how many mail is in the pop3 account?
    >
    > Please let us know - thanks :)
    >
    > Cheers,
    >
    >

    That shouldn't matter, as based on his log, the client clearly stops
    checking. I would suggest a SR at this point, this clearly looks like a
    bug to me.

    CU,
    --
    Massimo Rosen
    Micro Focus Knowledge Partner
    No emails please!
    http://www.cfc-it.de
  • On Thu, 26 Jan 2017 09:15:04 0000, Massimo Rosen wrote:

    > Am 26.01.2017 um 08:06 schrieb laurabuckley:
    >>
    >> Hi
    >>
    >> Just thinking out loud - how many mail is in the pop3 account?
    >>
    >> Please let us know - thanks :)
    >>
    >> Cheers,
    >>
    >>

    > That shouldn't matter, as based on his log, the client clearly stops
    > checking. I would suggest a SR at this point, this clearly looks like a
    > bug to me.
    >
    > CU,


    Thank you for your patience.

    I am going to open SR, I will inform you about progress.

    ---

    Thanks,

    -Jan
  • On Thu, 26 Jan 2017 09:15:04 0000, Massimo Rosen wrote:

    > Am 26.01.2017 um 08:06 schrieb laurabuckley:
    >>
    >> Hi
    >>
    >> Just thinking out loud - how many mail is in the pop3 account?
    >>
    >> Please let us know - thanks :)
    >>
    >> Cheers,
    >>
    >>

    > That shouldn't matter, as based on his log, the client clearly stops
    > checking. I would suggest a SR at this point, this clearly looks like a
    > bug to me.
    >
    > CU,


    Thank you for your patience.

    I am going to open SR, I will inform you about progress.

    ---

    Thanks,

    -Jan