Just me or a dangerous bug ?

Running GW802.hp2 and Mob build 290.


Today, I just discovered something scary.
Scary as in "Im getting old and completly loosing my memory" or scary
as in; this might be a bad bug....Im not saying that IS the case, but
Im starting to wonder..


Background;
We've got a setup with GW802.hp2 on Netware, been running well for a
long time. For some weeks, my gw-account was transferred to a newly
setup POA on Linux/OES to try it out for stability etc..
So far = all good.


Today, Hade some issues with my sync. for one thing, one email showed
up as un-read all the time, also on the startscreen on the phone.
So, for the sake of it, and since I had the time, I tested the
re-initialize user option in mobility, and after a while, it started
to re-sync and now the scary part beginns...

All mail's in my inbox after the 28jan until the 13feb are gone in my
Groupwise client.
Instead, they are still(or again) there on the phone ?

Mails from sub-folders were I got autosorted mails based on
client/customer/supplier,etc, do NOT seem affected by this. Only the
actual inbox (as far as I can tell )
Off course the other scary option is that I simply must have deleted
all those mails myself which I simply can NOT remember doing.
Another strange thing I notice is;
Since many of these mails are something I'd like to keep, I thought
I'd move them from the inbox to some other folder on the phone so that
they dont get lost on the next sync, but...I can't....
I can choose a mail, I can choose move to "folder xxx" whatever, and
within a couple of seconds it comes back a pop-up stating that the
move failed.


Some other wild guesses; the time-frame, approxy 2 weeks, is the same
as the "keep mails for 2 weeks" (or whatever the exact phrase is).
Somehow, the phone had "the 2 weeks" of mail in it; Im choosing to
re-initialize the user in mobility, and somehow the 2 weeks of mail in
the mobile are the exact mails now gone from my groupwise account ?

IS that even possible ? again, sorry if Im wrong, I could off course
have managed to manually delete these week's of mail myself, but if
so, shouldn't they also have been deleted on the mobile during the
syncs ?

Really worried...

Parents
  • What phone?
    Do you get new mails in GroupWise?
    Could there be any filters? How does it look in webaccess?
    Can you read and forward an email on phone from say 5th of Feb to someone?

    I've been lurking around the forums since beta and I've never seen or heard of datasynchronizer removing data from GroupWise
  • Nokia E70,

    mails before this 2week period is ok, mail after this period OK to,
    these "missing mails" are now in the phone but gone from groupwise.
    If matters were like they should, then the mails would be gone from
    the mobile to...,

    and no, no filters, no selections, no webaccess difference
    And I agree, it sounds very unlikely, but at the same time, the
    numbers add up somehow...

    Normally, if I delete a mail on the phone, then it's deleted in
    Groupwise. Well, lets say that this re-initialize user somehow goes
    wrong on the phone, instead of just clearing out the mail IN the
    phone, it instead somehow registers this "clearing out" the inbox as
    if I delete all those mails and then sync that change up again.

    This though wont explain why the missing mails now are back on the
    phone while gone i Gw instead...




    On Tue, 15 Feb 2011 00:36:02 GMT, netzis
    <netzis@no-mx.forums.novell.com> wrote:

    >
    >What phone?
    >Do you get new mails in GroupWise?
    >Could there be any filters? How does it look in webaccess?
    >Can you read and forward an email on phone from say 5th of Feb to
    >someone?
    >
    >I've been lurking around the forums since beta and I've never seen or
    >heard of datasynchronizer removing data from GroupWise


  • Did you have verbose logging enabled? Either way I suggest you create a service request with Novell Support and get them to "trace" these emails. Follow them through the system to see if anything can be found out as to what happened.

    E70 is not on the certified list of devices, is it similar/same as e71?
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