Empty e-mail in Work in Progress Folder

We have GroupWise 8 running on a Windows 2008 server. The version of GroupWise on the server is 8.0.3.

One of our users started to reply to a message using the GW desktop client. She saved it as a Work in Progress. She re-opened it twice and added to it, once with the desktop client and once using Chrome and WebAccess. It was after that, that her message was empty in both clients.

Has anyone come across this before?

Nancy

Tags:

  • In article <n_kerr.68rjzb@no-mx.forums.novell.com>, N kerr wrote:
    > One of our users started to reply to a message using the GW desktop
    > client. She saved it as a Work in Progress. She re-opened it twice and
    > added to it, once with the desktop client and once using Chrome and
    > WebAccess. It was after that, that her message was empty in both
    > clients.
    >

    Might she have sent it?
    Check the sent items
    and even the trash bin to be sure.
    Perhaps even do a search for the message incase it accidentally got
    dragged into another folder.

    Are other messages showing in the WIP folder? Create a new one if there
    aren't any in there.


    Andy Konecny
    Knowledge Partner (voluntary SysOp)
    Konecny Consulting Inc. in Toronto

    "Give more than others think is wise
    Challenge yourself beyond what others think is right"
    Michael 'Pinball' Clemens

  • The e-mail message is in the folder. However when the student opens the message it is blank.
  • In article <n_kerr.68t78n@no-mx.forums.novell.com>, N kerr wrote:
    > The e-mail message is in the folder. However when the student opens the
    > message it is blank.
    >

    Ah, I missed that the first read, parsed it as the folder was empty.

    I would try to reproduce that situation of that sequence of edits on the
    same system to see if it reproduces.
    For a one off, it is just as likely a bump of ctl-a followed by a space
    bar, enter key or such as she was saving it, than a system problem.


    Andy Konecny
    Knowledge Partner (voluntary SysOp)
    Konecny Consulting Inc. in Toronto

    "Give more than others think is wise
    Challenge yourself beyond what others think is right"
    Michael 'Pinball' Clemens