Read button when clicked in notify doesn't open email sent

I have a user using Groupwise 8.0.3 when she clicks on 'read' on the notify popup box advising of a new email she has received, the new email does not open. Nothing happens. Groupwise is open in the background.
I have uninstalled Groupwise, deleted all references to Groupwise and notify in the registery, rebooted the pc and reinstalled Groupwise. Still the same issue.

Please advise what I can do next.

thanks

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  • In article <lia19.6a69wn@no-mx.forums.novell.com>, Lia19 wrote:
    > I have a user using Groupwise 8.0.3 when she clicks on 'read' on the
    > notify popup box advising of a new email she has received, the new email
    > does not open.
    >

    Try having her duplicate this on another system, and have another user try
    on her system. It might be an account issue rather than a machine
    specific issue, and if that case we need to look at running GWCheck
    Contents Analyze/Fix and checking the resulting logs.

    Also do purge of temp files (such as with CCleaner) and run a disk
    defragment.



    Andy Konecny
    Knowledge Partner (voluntary SysOp)
    Konecny Consulting Inc. in Toronto

    "Give more than others think is wise
    Challenge yourself beyond what others think is right"
    Michael 'Pinball' Clemens

  • Hi Andy
    Thank you, it is working now. I ran GWCheck
    Contents Analyze/Fix - this fixed this issue.

    Lia
  • In article <lia19.6afdon@no-mx.forums.novell.com>, Lia19 wrote:
    > , it is working now. I ran GWCheck
    > Contents Analyze/Fix - this fixed this issue.
    >

    Glad to be of help.
    You can have some GWChecks running automatically, which results in you
    not even encountering some of these issues. I wrote up how to set it up
    some time ago and haven't had to tune it too much ever since.
    http://www.konecnyad.ca/andyk/gwmnt5x.htm


    Andy Konecny
    Knowledge Partner (voluntary SysOp)
    Konecny Consulting Inc. in Toronto

    "Give more than others think is wise
    Challenge yourself beyond what others think is right"
    Michael 'Pinball' Clemens