message is not downloaded from the server

Running Novell Data Synchronizer version 1.2.5 Build 299 against GW 8.0.2. I have one user who is now receiving the following on her iPhone:

"message is not downloaded from the server" in her email. She sees the subject but no content. She claims there is no button to tell it to download full message.

I had her totally reboot the device with no luck. She is out of town, therefore, I have no access to the device until she returns. As she is out of town it is important she be able to read her email.