Upgrade to Mobility Service causes "incorrect password" messages

After upgrading to Mobility Service a couple days ago, some users
suddenly can't sync mail on some of their devices. The problem device
will constantly prompt for a password, but then say it's incorrect (when
it definitely is not). Same user will have a second device that's
ticking along without a problem.

Not restricted to users with multiple devices, though - a few who have
only one device experienced the error.

I'm unfortunately pretty user-level, but will appreciate any tips on
what to look at
  • On 1/29/2014 11:50 AM, naomi37 wrote:
    > After upgrading to Mobility Service a couple days ago, some users
    > suddenly can't sync mail on some of their devices. The problem device
    > will constantly prompt for a password, but then say it's incorrect (when
    > it definitely is not). Same user will have a second device that's
    > ticking along without a problem.
    >
    > Not restricted to users with multiple devices, though - a few who have
    > only one device experienced the error.
    >
    > I'm unfortunately pretty user-level, but will appreciate any tips on
    > what to look at
  • On 29/01/2014 17:50, naomi37 wrote:

    > After upgrading to Mobility Service a couple days ago, some users
    > suddenly can't sync mail on some of their devices. The problem device
    > will constantly prompt for a password, but then say it's incorrect (when
    > it definitely is not). Same user will have a second device that's
    > ticking along without a problem.
    >
    > Not restricted to users with multiple devices, though - a few who have
    > only one device experienced the error.
    >
    > I'm unfortunately pretty user-level, but will appreciate any tips on
    > what to look at
  • On 1/29/2014 12:01 PM, Simon Flood wrote:
    > On 29/01/2014 17:50, naomi37 wrote:
    >
    >> After upgrading to Mobility Service a couple days ago, some users
    >> suddenly can't sync mail on some of their devices. The problem device
    >> will constantly prompt for a password, but then say it's incorrect (when
    >> it definitely is not). Same user will have a second device that's
    >> ticking along without a problem.
    >>
    >> Not restricted to users with multiple devices, though - a few who have
    >> only one device experienced the error.
    >>
    >> I'm unfortunately pretty user-level, but will appreciate any tips on
    >> what to look at
  • Oh - yes, GMS 2.0

    A bad cached password, if passwords are cached per device rather than
    per user, could explain what's happening; but restarting the server
    doesn't clear up the problem, nor does reinitializing the user or
    deleting the device.

    Is there another way to clear out the password cache for a device?

    On 1/29/2014 12:01 PM, Simon Flood wrote:
    > On 29/01/2014 17:50, naomi37 wrote:
    >
    >> After upgrading to Mobility Service a couple days ago, some users
    >> suddenly can't sync mail on some of their devices. The problem device
    >> will constantly prompt for a password, but then say it's incorrect (when
    >> it definitely is not). Same user will have a second device that's
    >> ticking along without a problem.
    >>
    >> Not restricted to users with multiple devices, though - a few who have
    >> only one device experienced the error.
    >>
    >> I'm unfortunately pretty user-level, but will appreciate any tips on
    >> what to look at
  • naomi37;2303821 wrote:
    Oh - yes, GMS 2.0

    A bad cached password, if passwords are cached per device rather than
    per user, could explain what's happening; but restarting the server
    doesn't clear up the problem, nor does reinitializing the user or
    deleting the device.

    Is there another way to clear out the password cache for a device?

    On 1/29/2014 12:01 PM, Simon Flood wrote:
    > On 29/01/2014 17:50, naomi37 wrote:
    >
    >> After upgrading to Mobility Service a couple days ago, some users
    >> suddenly can't sync mail on some of their devices. The problem device
    >> will constantly prompt for a password, but then say it's incorrect (when
    >> it definitely is not). Same user will have a second device that's
    >> ticking along without a problem.
    >>
    >> Not restricted to users with multiple devices, though - a few who have
    >> only one device experienced the error.
    >>
    >> I'm unfortunately pretty user-level, but will appreciate any tips on
    >> what to look at
  • On 1/30/2014 10:46 AM, thsundel wrote:
    >
    > naomi37;2303821 Wrote:
    >> Oh - yes, GMS 2.0
    >>
    >> A bad cached password, if passwords are cached per device rather than
    >> per user, could explain what's happening; but restarting the server
    >> doesn't clear up the problem, nor does reinitializing the user or
    >> deleting the device.
    >>
    >> Is there another way to clear out the password cache for a device?
    >>
    >> On 1/29/2014 12:01 PM, Simon Flood wrote:
    >>> On 29/01/2014 17:50, naomi37 wrote:
    >>>
    >>>> After upgrading to Mobility Service a couple days ago, some users
    >>>> suddenly can't sync mail on some of their devices. The problem

    >> device
    >>>> will constantly prompt for a password, but then say it's incorrect

    >> (when
    >>>> it definitely is not). Same user will have a second device that's
    >>>> ticking along without a problem.
    >>>>
    >>>> Not restricted to users with multiple devices, though - a few who

    >> have
    >>>> only one device experienced the error.
    >>>>
    >>>> I'm unfortunately pretty user-level, but will appreciate any tips on
    >>>> what to look at