Outlook 2013 Crashes During Initial Email download

GroupWise 2012 sp3 running on Windows 2008r2. Mobility Services 2.1. We upgraded on 4/18/15. We are trying to set this up on his Outlook 2013. Everything works until it downloads 406 emails. Outlook then crashes and restarts. The next time it tries to receive, it crashes and restarts again. He has been running IMAP for years with no problems. Is there a limit on how many emails can be downloaded via Mobility Services?

Thanks,
Bill
  • In article <5542012F.E7CB.0028.3@pubpress.com>, Billp@pubpress.com wrote:
    > GroupWise 2012 sp3 running on Windows 2008r2. Mobility Services 2.1. We upgraded on 4/18/15.
    > We are trying to set this up on his Outlook 2013.
    > Everything works until it downloads 406 emails. Outlook then crashes and restarts.
    > The next time it tries to receive, it crashes and restarts again.
    > He has been running IMAP for years with no problems. Is there a limit on how many
    > emails can be downloaded via Mobility Services?


    None that I am aware of.
    I've seen users with many more emails in their systems syncing to their mobile devices, so it isn't a limit on that
    side. I would doubt Outlook would have such a low limit, but it a new function with Outlook to use Active Sync.

    Does the number of messages change as more messages are received or deleted?
    What does GMS show for the connection after this crash?
    Which Windows is Outlook running on?
    How much RAM?, Doe C: have lots of room on it?

    First things I would look at are to make sure a basic health cleanup on the PC as I've found that solves a bunch of
    problems as well as making it easier if more trouble shooting is needed.



    Andy of
    http://KonecnyConsulting.ca in Toronto
    Knowledge Partner
    http://forums.novell.com/member.php/75037-konecnya
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  • "billp@pubpress.com" wrote:

    > Is there a limit on how many emails can be downloaded via Mobility Services?


    No. However, if it's always crashing at the same place, it could be related to
    a specific message. I've not used Outlook 2013 (not a Windows person), but I'm
    using the iOS Outlook client with no issues. And of course, it's "first look".


    Do you see anything in the mobility log when this happens?

    --
    Danita
    Novell Knowledge Partner
    GroupWise Mobility Service 2.0 Guide - http://bit.ly/1cv13RE


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