Can I allow reply rules to loop for a single mail box?

We are school and we wish to set up an auto reply to parents who email a student absence address. Currently as designed a parent gets an auto response one but would like to ensure they get a response each time the send an email to the "student absence" mail box. Can I do that? If not is there a workaround?

Thomas
  • On 03.03.2014 03:33, Thomas Roberts wrote:
    > We are school and we wish to set up an auto reply to parents who email a student
    > absence address. Currently as designed a parent gets an auto response one but
    > would like to ensure they get a response each time the send an email to the
    > "student absence" mail box. Can I do that? If not is there a workaround?
    > Thomas
    >


    Yes, you can. Just add an additional check into the reply rule that
    always comes out true. Like if subject contains "*". That'll stop the
    reply rule logic to only happen once per sender.

    CU,
    --
    Massimo Rosen
    Novell Knowledge Partner
    No emails please!
    http://www.cfc-it.de
  • You ca also enable "Allow Reply Rules to Loop" in the send options for the user, post office or domain. Please refer to http://www.novell.com/documentation/groupwise2012/gw2012_guide_admin/data/akc4skr.html for details.

    Bryan Vandenberg

    mrosen;2308890 wrote:
    On 03.03.2014 03:33, Thomas Roberts wrote:
    > We are school and we wish to set up an auto reply to parents who email a student
    > absence address. Currently as designed a parent gets an auto response one but
    > would like to ensure they get a response each time the send an email to the
    > "student absence" mail box. Can I do that? If not is there a workaround?
    > Thomas
    >


    Yes, you can. Just add an additional check into the reply rule that
    always comes out true. Like if subject contains "*". That'll stop the
    reply rule logic to only happen once per sender.

    CU,
    --
    Massimo Rosen
    Novell Knowledge Partner
    No emails please!
    http://www.cfc-it.de
  • Hi thanks

    I had been trying the * by modifying the existing rule but that didn't work so I trashed the rule and made a new one.

    Tom



    >>> Massimo Rosen<mrosenNO@SPAMcfc-it.de> 4/03/2014 12:33 a.m. >>>

    On 03.03.2014 03:33, Thomas Roberts wrote:

    > We are school and we wish to set up an auto reply to parents who email a student
    > absence address. Currently as designed a parent gets an auto response one but
    > would like to ensure they get a response each time the send an email to the
    > "student absence" mail box. Can I do that? If not is there a workaround?
    > Thomas
    >


    Yes, you can. Just add an additional check into the reply rule that
    always comes out true. Like if subject contains "*". That'll stop the
    reply rule logic to only happen once per sender.

    CU,
    --
    Massimo Rosen
    Novell Knowledge Partner
    No emails please!
    http://www.cfc-it.de