High C/S

howdy ,

i have a small problem , maybe u guys here can help me ..

i have a client on 8.0.2 connecting to 1 poa ( 8.0.2) , the minute , she wants to login to the poa / it takes 10 seconds to launch her groupwise client
other users are not affected , changing workstation does not matter

creating folders in her own mailbox also takes 10 seconds for the cursor to be released
logging in via webaccess , everything is fast , no problem ( direct on server )

when she connects to the poa , the poa console will log atleast 6 connections to the console from her current pc
when she is logged out and i test it on my own system .. the problem remains the same 6 connections..

poa will jump into a 1 BUSY thread

gwcheck , shows no problems
- made her delete all her shared folders , ( remove the sharing ) no effect
- unshared calenders ( no effect )
- tried other GW versions , no effect
- removed proxies to other users , no effect

since the webacc still is fast , i wonder what takes a bite out of my C/S connections which makes this user so uttery slow

- im looking for a program to view what is in the DB itself , i can recall such a program from the past .. because im looking in a needle in a haystack atm

anyone ?

Tags:

  • Check if there are either complex rules enabled or cleanup options set. If for example she lets her client archive all messages older than XX days, this will run upon startup of the client and may cause such behavior.

    Uwe


    --
    Novell Knowledge Associate
    Please don't send me support related e-mail unless I ask you to do so.
  • buckesfeld;2310237 wrote:
    Check if there are either complex rules enabled or cleanup options set. If for example she lets her client archive all messages older than XX days, this will run upon startup of the client and may cause such behavior.

    Uwe


    --
    Novell Knowledge Associate
    Please don't send me support related e-mail unless I ask you to do so.


    Oh hi uwe ! ,

    maybe some more background info is needed , since i cannot find any settings nor rules which results in such behavior , i have a strong feeling the settings u speak of reside in the userdb , which i cannot see inside the client, this might be a corruption since only 1 user is experiencing it. last afternoon i restarted the groupwise server , because my C/S was climbing to the sky , and getting poor performance .. now the mailbox in question was the only user connected to the poa
    and this is a piece of the log

    17:27:28 168 ************************* Initializing ************************
    17:27:28 400 Checking guardian database
    17:27:28 104 Starting GWTCP-Listener
    17:27:28 720 Starting GWTCP-Dispatcher
    17:27:28 336 Starting GWTCP-XXX--Handler_1
    17:27:28 952 Starting GWTCP-XXX--Handler_2
    17:27:28 568 Starting GWTCP-XXX--Handler_3
    17:27:28 184 Starting GWTCP-XXX--Handler_4
    17:27:28 800 Starting GWTCP-XXX--Handler_5
    17:27:28 416 Starting GWTCP-XXX--Handler_6
    17:27:28 032 Starting GWTCP-XXX--Handler_7
    17:27:28 648 Starting GWTCP-XXX--Handler_8
    17:27:28 264 Starting GWTCP-XXX--Handler_9
    17:27:28 880 Starting GWTCP-XXX--Handler_10
    17:27:28 496 Starting GWTCP-XXX--Handler_11
    17:27:28 112 Starting GWTCP-XXX--Handler_12
    17:27:28 728 Starting GWTCP-XXX--Handler_13
    17:27:28 344 Starting GWTCP-XXX--Handler_14
    17:27:28 960 Starting GWTCP-XXX--Handler_15
    17:27:28 576 Starting GWTCP-XXX--Handler_16
    17:27:28 192 Starting GWTCP-XXX--Handler_17
    17:27:28 808 Starting GWTCP-XXX--Handler_18
    17:27:28 424 Starting GWTCP-XXX--Handler_19
    17:27:28 040 Starting GWTCP-XXX--Handler_20
    17:27:28 656 Starting GWTCP-Monitor
    17:27:28 272 Starting GWHTTP-XXX--Listener
    17:27:28 168 MTP: Starting Message Transfer Protocol Listener
    17:27:28 168 MTP: Starting Message Transfer Protocol Scanner
    17:27:28 168
    17:27:28 168 Up Time: 0 Days 0 Hours 0 Minutes
    17:27:28 168
    17:27:28 168 General Settings:
    17:27:28 168 Post Office Directory: /media/nss/WORK/grpwise/poa1
    17:27:28 168 Post Office Access Mode: Client/Server Only
    17:27:28 168 Post Office Configuration Instance: POA
    17:27:28 168 Post Office Language: nl
    17:27:28 168 Internet Domain Name: somedoimain.com
    17:27:28 168 Read Configuration from Database: Yes
    17:27:28 168 Error Mail to Administrator: Yes
    17:27:28 168 Successfully accessed Software Distribution Directory: /media/nss/WORK/grpwise/software
    17:27:28 168 IPV6 Protocol: Disabled
    17:27:28 168 QuickFinder Indexing: Enabled
    17:27:28 168 QuickFinder Indexing Base Offset (hours from Midnight): 21 Hours 0 Mins
    17:27:28 168 QuickFinder Indexing Interval: 24 Hours 0 Mins (Default)
    17:27:28 168 Quarantine Files That Fail in Document Conversion: Disabled
    17:27:28 168 Simple Network Management Protocol (SNMP): Disabled
    17:27:28 168 Admin Task Processing: Yes
    17:27:28 168 Intruder Detection: Enabled
    17:27:28 168 Incorrect Login Attempts before Lockout: 4
    17:27:28 168 Login Attempt Reset Interval: 60 mins
    17:27:28 168 Intruder Lockout Reset Interval: 480 mins
    17:27:28 168 GWCheck Processing: Enabled
    17:27:28 168 Post Office Security Requires Password: Yes
    17:27:28 168 LDAP Authentication: Disabled
    17:27:28 168 Move User (live) via TCP/IP: Enabled
    17:27:28 168
    17:27:28 168 Internet Protocol Agent Settings:
    17:27:28 168 IMAP Agent: Disabled
    17:27:28 168 SOAP Agent: Disabled
    17:27:28 168 Calendar/Free Busy Publishing: Disabled
    17:27:28 168
    17:27:28 168 Log Settings:
    17:27:28 168 Log Level: Verbose
    17:27:28 168 Disk Logging: Enabled
    17:27:28 168 Log Directory: /var/log/novell/groupwise/poa1.poa
    17:27:28 168 Maximum Log File Age: 7 Days
    17:27:28 168 Maximum Log Disk Space: 10024 KB
    17:27:28 168
    17:27:28 168 Performance Settings:
    17:27:28 168 Message Worker Threads: 20
    17:27:28 168 Maximum GWCheck Worker Threads: 4 (Default)
    17:27:28 168 C/S Handler Threads: 20
    17:27:28 168 Database Recovery: Enabled
    17:27:28 168 Database Caching: Enabled
    17:27:28 168 Nightly User Upkeep: Enabled
    17:27:28 168 Nightly User Upkeep Offset (hours from midnight): 22
    17:27:28 168 Nightly Remote Downloadable Address Book Generation: Enabled
    17:27:28 168 Nightly Rem AB Gen Offset (hours from midnight): 0 (Default)
    17:27:28 168
    17:27:28 168 Client/Server Settings:
    17:27:28 168 Client/Server: Enabled
    17:27:28 168 Client/Server over SSL: Disabled
    17:27:28 168 IP Address:
    17:27:28 168 eDirectory Object Name:
    17:27:28 168 TCP Port for C/S Connections: 1677 (Default)
    17:27:28 168 Maximum Application Connections: 1024
    17:27:28 168 Maximum Physical Connections: 512
    17:27:28 168 HTTP: Enabled
    17:27:28 168 HTTP over SSL: Disabled
    17:27:28 168 HTTP Port: 8181
    17:27:28 168 HTTP Refresh rate: 60 secs
    17:27:28 168 Expected GroupWise Client Release Date: 12-2-2002
    17:27:28 168 Enforce Lockout on Older GroupWise Clients: Date Only
    17:27:28 168
    17:27:28 168 Message Transfer Protocol:
    17:27:28 168 Inbound MF traffic: X.X.X.X, 7101
    17:27:28 168 Outbound MF traffic: X.X.X.X, 7100
    17:27:28 168 Message Transfer over SSL: Disabled
    17:27:28 168 MTP File Transfer Size Limit: 0 MB (No Limit)
    17:27:28 168
    17:27:28 168 Message File Processing Settings:
    17:27:28 168 Directory Scanning for Message Files: Enabled
    17:27:28 168 High Priority Directory Scanning: Enabled
    17:27:28 168 Low Priority Directory Scanning: Enabled
    17:27:28 168
    17:27:28 168 Disk Check Events:
    17:27:28 168 Disk Space Management: Enabled
    17:27:28 168 Check Disk Space Every: 5 (mins)
    17:27:28 168 Perform Disk Check Actions No More than Every: 2 (hrs)
    17:27:28 168 Event #1 : Default POA Disk Check Event
    17:27:28 168 Disk Space Threshold To Trigger Action: 20MB
    17:27:28 168 Action Set #1 : Default POA Disk Check Actions
    17:27:28 168 Mail Message to Administrator: upon failure
    17:27:28 168 Type of Database Files to Check: User Msg
    17:27:28 168 Database Check Action: Reduce
    17:27:28 168 Delete Temporary/Backup Files Older than (days): 1
    17:27:28 168 Mail Message to Administrator: at start
    17:27:28 168
    17:27:28 168 Database Maintenance Events:
    17:27:28 168 Event #1 : Default POA Mailbox/Library Maintenance Event
    17:27:28 168 Days to Perform Action(s): Sa
    17:27:28 168 Time to Perform Action(s): 8:00pm
    17:27:28 168 Action Set #1 : Default POA Mailbox/Library Maintenance Actions
    17:27:28 168 Type of Database Files to Check: User Msg Doc
    17:27:28 168 Database Check Action: Analyze/Fixup
    17:27:28 168 Level of Database Analysis and Verification: Structural/Contents
    17:27:28 168 Delete Temporary/Backup Files Older than (days): 7
    17:27:28 168 Check Database Indexes
    17:27:28 168 Event #2 : Default Weekly Maintenance Event
    17:27:28 168 Days to Perform Action(s): Sa
    17:27:28 168 Time to Perform Action(s): 3:00am
    17:27:28 168 Action Set #1 : Default Audit Report
    17:27:28 168 Database Check Action:Unknown
    17:27:28 168 Distribute Database Check Log to Administrator
    17:27:28 168
    17:27:28 120 Initializing dispatcher
    17:27:28 736 Initializing dispatcher
    17:27:28 352 Starting GWCHK-XXX--Worker_1
    17:27:28 968 Starting GWHTTP-XXX--Handler_1
    17:27:28 584 Starting GWPOA-XXX--Worker_1
    17:27:28 200 Starting GWPOA-XXX--Worker_2
    17:27:28 048 Starting GWPOA-XXX--Worker_5
    17:27:28 432 Starting GWPOA-XXX--Worker_4
    17:27:28 816 Starting GWPOA-XXX--Worker_3
    17:27:28 664 Starting GWPOA-XXX--Worker_6
    17:27:28 280 Starting GWPOA-XXX--Worker_7
    17:27:28 896 Starting GWPOA-XXX--Worker_8
    17:27:28 512 Starting GWPOA-XXX--Worker_9
    17:27:28 128 Starting GWPOA-XXX--Worker_10
    17:27:28 744 Starting GWPOA-XXX--Worker_11
    17:27:28 360 Starting GWPOA-XXX--Worker_12
    17:27:28 976 Starting GWPOA-XXX--Worker_13
    17:27:28 888 MTP: Listening for inbound connections
    17:27:28 824 Starting GWPOA-XXX--Worker_16
    17:27:28 440 Starting GWPOA-XXX--Worker_17
    17:27:28 056 Starting GWPOA-XXX--Worker_18
    17:27:28 672 Starting GWPOA-XXX--Worker_19
    17:27:28 288 Starting GWPOA-XXX--Worker_20
    17:27:28 208 Starting GWPOA-XXX--Worker_15
    17:27:28 592 Starting GWPOA-XXX--Worker_14
    17:27:28 400 Guardian database: OK
    17:27:28 400 ADM: Starting GWADA thread
    17:27:29 904 Starting GWCHK-XXX--Worker_2
    17:27:30 520 Starting GWHTTP-XXX--Handler_2
    17:27:30 136 Starting GWCHK-XXX--Worker_3
    17:27:31 752 Starting GWCHK-XXX--Worker_4

    17:27:35 040 *** NEW APP CONNECTION, Tbl Entry=0, Check ID=1394645245
    17:27:35 040 *** APP DISCONNECTED, Tbl Entry=0, Check ID=1394645245
    17:28:11 040 *** NEW APP CONNECTION, Tbl Entry=0, Check ID=1394645246
    17:28:25 424 *** NEW APP CONNECTION, Tbl Entry=1, Check ID=1394645247

    < from a workstation as ADMIN i connect as JANE DOE >>

    17:28:47 040 C/S Login Windows Net Id=admin.XXX ::GW Id=Admin :: 192.168.99.46
    17:28:50 040 *** APP DISCONNECTED, Tbl Entry=1, Check ID=1394645249

    17:28:53 040 *** NEW APP CONNECTION, Tbl Entry=1, Check ID=1394645250
    17:28:53 424 C/S Login Windows Net Id=admin.XXX ::GW Id=Jane Doe :: 192.168.99.46

    17:29:15 040 *** NEW APP CONNECTION, Tbl Entry=2, Check ID=1394645251
    17:29:17 040 *** APP DISCONNECTED, Tbl Entry=2, Check ID=1394645251
    17:29:21 040 *** NEW APP CONNECTION, Tbl Entry=2, Check ID=1394645252
    17:30:10 424 *** NEW APP CONNECTION, Tbl Entry=3, Check ID=1394645253

    17:30:10 424 C/S Login Windows Net Id=admin.XXX ::GW Id=Jane Doe :: 192.168.99.46
    17:30:10 424 *** APP DISCONNECTED, Tbl Entry=3, Check ID=1394645253
    17:30:15 040 *** NEW APP CONNECTION, Tbl Entry=3, Check ID=1394645254
    17:30:18 424 C/S Login Windows Net Id=admin.XXX ::GW Id=Jane Doe :: 192.168.99.46

    17:30:29 424 *** APP DISCONNECTED, Tbl Entry=5, Check ID=1394645256
    17:31:06 040 *** NEW APP CONNECTION, Tbl Entry=5, Check ID=1394645257

    < as now it has appeared i have connected 3 times , this is probably PROXY mailbox user >

    < here i create one folder inside the users mailbox >

    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:08 424 Notifying client at: 192.168.99.46 UDP port 2759
    17:31:10 424 *** NEW APP CONNECTION, Tbl Entry=6, Check ID=1394645258
    17:31:17 424 *** APP DISCONNECTED, Tbl Entry=4, Check ID=1394645255

    so im puzzelled a little ..
  • In article <thedevastator.6awotz@no-mx.forums.novell.com>,
    Thedevastator wrote:
    > , i have a strong
    > feeling the settings u speak of reside in the userdb ,
    >

    well then there are GWChecks to try just on this user:
    1) Structural Rebuild (tame and safe to run)
    2) Reset Client options (need to check client settings after this)
    3) Re-create User Database (user needs to put everything back into
    folders and is usually not too pleased)

    Don't just run all three as they start being a bit destructive,
    especially 3) that at very least eliminates any folders the user has
    created putting ALL messages into their default folders

    So test after each run and hope the first ones fix it.


    Andy of
    KonecnyConsulting.ca in Toronto
    Knowledge Partner
    http://forums.novell.com/member.php/75037-konecnya
    If you find a post helpful and are logged in the Web interface, please
    show your appreciation by clicking on the star below. Thanks!

  • konecnya;2310987 wrote:
    In article <thedevastator.6awotz@no-mx.forums.novell.com>,
    Thedevastator wrote:
    > , i have a strong
    > feeling the settings u speak of reside in the userdb ,
    >

    well then there are GWChecks to try just on this user:
    1) Structural Rebuild (tame and safe to run)
    2) Reset Client options (need to check client settings after this)
    3) Re-create User Database (user needs to put everything back into
    folders and is usually not too pleased)

    Don't just run all three as they start being a bit destructive,
    especially 3) that at very least eliminates any folders the user has
    created putting ALL messages into their default folders

    So test after each run and hope the first ones fix it.


    Andy of
    KonecnyConsulting.ca in Toronto
    Knowledge Partner
    http://forums.novell.com/member.php/75037-konecnya
    If you find a post helpful and are logged in the Web interface, please
    show your appreciation by clicking on the star below. Thanks!


    Thank you andy , for your reply , sorry for my late reaction .. i had to verify my backup of groupwise before i had made the first 2 ( structural rebuild , and client options )
    the last option .. im not too very fond off since it will destroy the folders of the user .. in my oppinion the first 2 should have fixed it but it has not ..
    since gwcheck revealed no errors , a structural rebuild showed no errors im wondering if its the right user , the slowness is a result ,

    another user also shows signs of slowness , which she and he have shared folders with .. gwcheck on that person showed :
    fail to synchronise 102 contacts with 46 folders

    besides the re-create user databases , any other options?
  • In article <thedevastator.6biwtz@no-mx.forums.novell.com>,
    Thedevastator wrote:
    > besides the re-create user databases , any other options?
    >

    Ya, I am not a fan of that re-create unless really needed as well.
    Do you happen to have other client versions around? Sometimes these
    things are client version specific. Perhaps trying with the newest
    8.03 client, or if you happen to have older versions round trying them
    as well.
    Have you tried having this user run caching mode to see if that changes
    things?


    Andy of
    KonecnyConsulting.ca in Toronto
    Knowledge Partner
    http://forums.novell.com/member.php/75037-konecnya
    If you find a post helpful and are logged in the Web interface, please
    show your appreciation by clicking on the star below. Thanks!

  • konecnya;2312503 wrote:
    In article <thedevastator.6biwtz@no-mx.forums.novell.com>,
    Thedevastator wrote:
    > besides the re-create user databases , any other options?
    >

    Ya, I am not a fan of that re-create unless really needed as well.
    Do you happen to have other client versions around? Sometimes these
    things are client version specific. Perhaps trying with the newest
    8.03 client, or if you happen to have older versions round trying them
    as well.
    Have you tried having this user run caching mode to see if that changes
    things?


    Andy of
    KonecnyConsulting.ca in Toronto
    Knowledge Partner
    http://forums.novell.com/member.php/75037-konecnya
    If you find a post helpful and are logged in the Web interface, please
    show your appreciation by clicking on the star below. Thanks!


    things i have tried are :

    different workstation , fully patched , with latest client , same issues
    switched to caching mailbox no speeding up.., there are no obvious reasons to assume the mailbox has been corrupted
    replaced cabling , network interface so im sort off back to square one ..

    poa version 8.02 , roughly 200GB data / 190GB = offiles , SOAP disabled
    i know i could re-create the mailbox , but i was kindoff hoping someone still had the tool to view inside the client database
  • Hi

    I know that this is coming out of left-field entirely.... back when I was running GroupWise 8.0.x I suddenly had the same situation... C/S would go through the roof, POA would grind to a halt. Ultimately the culprit turned out to be a misbehaving.... wait for it... Thunderbird client that some arb person installed on their PC. Everything was pointing to other things and other users.

    Just letting you know of my experience and this sort of symptom.

    Cheers,
  • In article <thedevastator.6btzwn@no-mx.forums.novell.com>, Thedevastator
    wrote:
    > i know i could re-create the mailbox , but i was kindoff hoping someone
    > still had the tool to view inside the client database
    >

    well Novell Support might have some options beyond what we've suggested.
    If anyone has such a tool, they will, though I suspect a recreate will be
    early in their suggesting give what we've been through.

    Other thoughts would be to take a copy of the caching/remote mailbox and
    trying it against other versions of the client without connecting. Say v7
    or 2012

    As for when she connects, perhaps time to do a packet capture and see
    what the traffic actually is in case something other than standard GW
    traffic.

    An Option with recreating, is to move everything to an archive to help at
    least preserve the folder structure.


    Andy of
    KonecnyConsulting.ca in Toronto
    Knowledge Partner
    http://forums.novell.com/member.php/75037-konecnya
    If you find a post helpful and are logged in the Web interface, please
    show your appreciation by clicking on the star below. Thanks!

  • konecnya;2313426 wrote:
    In article <thedevastator.6btzwn@no-mx.forums.novell.com>, Thedevastator
    wrote:
    > i know i could re-create the mailbox , but i was kindoff hoping someone
    > still had the tool to view inside the client database
    >

    well Novell Support might have some options beyond what we've suggested.
    If anyone has such a tool, they will, though I suspect a recreate will be
    early in their suggesting give what we've been through.

    Other thoughts would be to take a copy of the caching/remote mailbox and
    trying it against other versions of the client without connecting. Say v7
    or 2012

    As for when she connects, perhaps time to do a packet capture and see
    what the traffic actually is in case something other than standard GW
    traffic.

    An Option with recreating, is to move everything to an archive to help at
    least preserve the folder structure.


    Andy of
    KonecnyConsulting.ca in Toronto
    Knowledge Partner
    http://forums.novell.com/member.php/75037-konecnya
    If you find a post helpful and are logged in the Web interface, please
    show your appreciation by clicking on the star below. Thanks!


    - thanks for the hits and tips laura and andy ,

    archiving is a good idea , if she had the time ..

    i can use that as option to , i can open up a case with novell , or re-create the user database..

    it might be a far fetched guess in my oppinion , but could this also be a view related issue ?
  • Hi,

    If it were "view" related the issue would be isolated to one PC as the OFVIEWS directory and files are stored locally where the client is installed.

    Just for kicks, get said user to, yet again, log in on a different PC and see if the problem follows them.

    Let us know how it goes.

    Cheers,