2012 GW Client slow

The users are running Windows 7 SP1 with GW 12.0.2. Two users are experiencing slowness and sometimes crashing of their clients when going between folders. (i.e. between Inbox and Sent). This happens via webmail as well. There are 31 users on the Server Windows 2008 R2. Everyone connects via IP address as well.

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  • coverby;2320582 wrote:
    The users are running Windows 7 SP1 with GW 12.0.2. Two users are experiencing slowness and sometimes crashing of their clients when going between folders. (i.e. between Inbox and Sent). This happens via webmail as well. There are 31 users on the Server Windows 2008 R2. Everyone connects via IP address as well.


    If both the Windows client and webaccess are slow, this points to something happening at the Post Office. What are the specification of the server?

    If you switch back and forth a few times is it still slow on each subsequent switch? If the client sits idle for a while?

    There are a lot of things which can make things vaguely slow. You need to start with the basics and work forwards.

    Is the server under I/O load when the problem occurs? Is the server swapping a lot? Do you have AV software scanning the POA files? Communications issues? Is the client in C/S mode, if so, does switching to cache mode fix the issue - or make it better?

    -- Bob
  • In article <coverby.6esdjb@no-mx.forums.novell.com>, Coverby wrote:
    > Two users are
    > experiencing slowness and sometimes crashing of their clients when going
    > between folders. (i.e. between Inbox and Sent). This happens via
    > webmail as well. There are 31 users on the Server Windows 2008 R2.
    >

    Following on Bob's pointers on the server.
    Check how much physical RAM is showing as available in the TaskManager. If
    tight that would slow things down.
    How much room on C: and where every you have your swap file(s) if they are
    running tight that would also slow things down.
    In TaskManager, how much CPU is being used by what top processes?

    Beyond that, there could be some database issues that regular scheduled
    maintenance would help. http://www.konecnyad.ca/andyk/gwmnt5x.htm


    Andy of
    KonecnyConsulting.ca in Toronto
    Knowledge Partner
    http://forums.novell.com/member.php/75037-konecnya
    If you find a post helpful and are logged in the Web interface, please
    show your appreciation by clicking on the star below. Thanks!

  • It is Windows Server 2008 R2. It runs on 8 GBs of RAM. I have never seen it use more than 4 GBs. The CPU usage is not very high either.

    The two users that are slow have mailboxes of over 10 GBs. I am not sure if that is relevant.

    The client does stay idle while it processes from Inbox to Sent items or inbetween folders.

    We just put in a gigabit switch since we thought that might be the issue. The POA isn't scanned by the AV. It has exceptions to both the PO folders and the Novell folder. It is a constant problem for those users so not an I/O.
  • Yeah memory is 8GBs that never really pushes past 4. The CPU usage isn't that high as well.

    I am noticing when I go between the Inbox and Sent items that the CPU usage spikes from a few percent to nearly 30 or more.
  • In article <coverby.6f3uyn@no-mx.forums.novell.com>, Coverby wrote:
    > I am noticing when I go between the Inbox and Sent items that the CPU
    > usage spikes from a few percent to nearly 30 or more.
    >

    Which process(es) are doing all that work? Is this on the PC and/or
    the server?


    Andy of
    KonecnyConsulting.ca in Toronto
    Knowledge Partner
    http://forums.novell.com/member.php/75037-konecnya
    If you find a post helpful and are logged in the Web interface, please
    show your appreciation by clicking on the star below. Thanks!

  • coverby;2321321 wrote:
    It is Windows Server 2008 R2. It runs on 8 GBs of RAM. I have never seen it use more than 4 GBs. The CPU usage is not very high either.

    The two users that are slow have mailboxes of over 10 GBs. I am not sure if that is relevant.

    The client does stay idle while it processes from Inbox to Sent items or inbetween folders.

    We just put in a gigabit switch since we thought that might be the issue. The POA isn't scanned by the AV. It has exceptions to both the PO folders and the Novell folder. It is a constant problem for those users so not an I/O.


    The new switch may be an issue if you have some sort of comms issue. Check the network error statistics for the ports and look for hardware level ethernet errors.

    With large mailboxes, the POA may take a while to initially cache the users database and index files data. But if you access the mailbox a couple minutes latter, all that dara should still be in RAM , and you would see good performance. That performance is bad all the time speaks to another issue, like a storage issue or network communications issue. Also many anti-virus products can scan network traffic too, so make sure there are exceptions for the POA's traffic too. Same applies to the client as well.

    Your next step is to get packet traces on the client side to see if the server or the client is the issue.

    If everything was super speedy prior to the new switch, then that's the smoking gun.

    -- Bob
  • Whoops totally forgot to respond to this. My fault on this. The highest usage on the CPU is the gwpoa.exe. The CPU spikes when clicking between folders on these mailboxes. I don't see this problem other than these two users.

    The new switch didn't help. The only thing that has really helped was using cache mode but it connects every minute and not instantaneously.
  • On 27.05.2014 19:56, coverby wrote:
    >
    > The users are running Windows 7 SP1 with GW 12.0.2. Two users are
    > experiencing slowness and sometimes crashing of their clients when going
    > between folders. (i.e. between Inbox and Sent). This happens via
    > webmail as well. There are 31 users on the Server Windows 2008 R2.
    > Everyone connects via IP address as well.


    The affected users mailbox indexes are out of whack /incomplete,
    possibly due to size. Do you have /qflevel=999 set in your POA startup
    files?

    See:
    https://www.novell.com/documentation/groupwise2012/gw2012_guide_admin/data/b4cy1k5.html

    CU,
    --
    Massimo Rosen
    Novell Knowledge Partner
    No emails please!
    http://www.cfc-it.de
  • Forgot to add that I checked on the client side and grpwise.exe hikes up to 40%.
  • Yes it is set to /qflevel-999 on startup.

    I assume seeing it taking up 40% of the CPU on the client side and around 30 on the server slows things down where it can freeze. Does that sound right?