It was brought to my attention that our new CFO is not showing up in the autofill when you type his name into one of our mobile devices. Looking into it further, I found that any employee that has been added in the past year is not showing up. This is consistent across all devices. Tabs, phones, iOS and Android.
I did verify that the user I am using in the mobility connector does have access and can see those users in the address book. Any pointers would be helpful.