Send error

Have a user with a weird issue. Running GW2012sp2 (6/2013 ftf patch)
on windows 7 64 bit, virtual, linked clone. Apparently this was
happening before on GW2012sp2 (3/2013) but she never mentioned it.

The first email she sends after booting her machine up, if she adds her
signature, gives this error:

Error: Sending item
The item was not sent.
Try resending it.

If she resends, it seems to be fine the rest of the day, but then it
crops up the next time she boots her machine.

I've verified it does not follow from machine to machine, but if she
does *not* include her signature on the first email, it does not give
that error.

Looking at reinstalling the client on her VM, but I'm wondering if
something could be borked in it tied to her profile. I've seen many
programs that when something is uninstalled, there are many things left
in a user's profile.

Anyone else see this? Suggestions to get rid of this error? I will
update what happens after reinstalling, but it takes a VM recompose to
get the software back on there.

--
Stevo

Tags:

  • In article <KfcIu.5837$FD5.4067@novprvlin0913.provo.novell.com>, Stevo
    wrote:
    > but I'm wondering if
    > something could be borked in it tied to her profile.
    >

    That would be my first guess, with a good chance it is some sort of
    temp file that hanging around. Perhaps running some cleanup such as
    CCleaner on it may help. Because of how often cleaning out the
    droppings programs leave behind fixes things, I've collected the bits
    of the process at http://www.konecnyad.ca/andyk/pcmaint.htm
    If it is still a problem, do try her GW id on a different profile on
    that VM.

    Just in case it is a part of the equation, have you run Contents
    GWChecks against her ID (or the whole PostOffice)?



    Andy of
    KonecnyConsulting.ca in Toronto
    Knowledge Partner
    http://forums.novell.com/member.php/75037-konecnya
    If you find a post helpful and are logged in the Web interface, please
    show your appreciation by clicking on the star below. Thanks!

  • Andy Konecny sounds like they 'said':

    > That would be my first guess, with a good chance it is some sort of
    > temp file that hanging around. Perhaps running some cleanup such as
    > CCleaner on it may help. Because of how often cleaning out the
    > droppings programs leave behind fixes things, I've collected the bits
    > of the process at http://www.konecnyad.ca/andyk/pcmaint.htm
    > If it is still a problem, do try her GW id on a different profile on
    > that VM.
    >
    > Just in case it is a part of the equation, have you run Contents
    > GWChecks against her ID (or the whole PostOffice)?


    So my response to Andy's comment is...

    Think we might have gotten it fixed. She runs a linked clone VM, so we
    did the following:

    1. Uninstalled GW from her VM
    2. Cleaned up any remaining Groupwise folders on her 'persistent'
    storage (basically her profile)
    3. Recomposed her VM, which puts Groupwise back on her machine

    She said the next day she did not have the problem.

    --
    Stevo
  • In article <e8VIu.6146$FD5.1269@novprvlin0913.provo.novell.com>, Stevo
    wrote:
    > Think we might have gotten it fixed. She runs a linked clone VM, so we
    > did the following:
    >
    > 1. Uninstalled GW from her VM
    > 2. Cleaned up any remaining Groupwise folders on her 'persistent'
    > storage (basically her profile)
    > 3. Recomposed her VM, which puts Groupwise back on her machine
    >
    > She said the next day she did not have the problem.
    >

    Thank you for the feedback. Good to know that you have it working now



    Andy of
    KonecnyConsulting.ca in Toronto
    Knowledge Partner
    http://forums.novell.com/member.php/75037-konecnya
    If you find a post helpful and are logged in the Web interface, please
    show your appreciation by clicking on the star below. Thanks!