A user running 12.0.2 Build 108211 cannot delete appointments set on other user account calendars. For example, user sets appoint that is accepted by second user, but needs to later delete appointment and set new appointment for different time and date. User's setting will not delete from second user's calendar. What is causing this?
In article <email@example.com>, Dholub wrote: > A user running 12.0.2 Build 108211 cannot delete appointments set on > other user account calendars. For example, user sets appoint that is > accepted by second user, but needs to later delete appointment and set > new appointment for different time and date. User's setting will not > delete from second user's calendar. > Is this just one particular user that has this problem but not others? If so please conduct the following standard GW test. 1) try another user on this system to see if they experience the same problem 2) have the person experiencing the problem log onto another system and see if they can reproduce the problem.
If the problem follows the user, check your GWCheck Contents Analyse/Fix logs for any errors on this user that likely need some manual intervention. If you don't have GWChecks scheduled, run one manually for the user twice, and check the resulting log.
If the problem happens to any user on that one system, uninstall the GW client, purge temp files(CCleaner is good for this) and run a disk defragmentation, reboot and reinstall the GW client.
Let us know how this goes for you.
Also, what is the back end server version? Same as user client? Operating systems involved?
Thanks. Got this sorted out. Issue stemmed from sending group appointments (sender was using an outdated mailing list) to a receiving user account that had been disabled. Somehow this was preventing sender from deleting appointment items. Likely just a rarely encountered circumstantial glitch.