Missing msg body when sent from iphone

We have a number of users in this insurance agency that receive emails from the other employees that are sent from their iPhones via GW mobility. The users at their desks are using Outlook 2003 and GW client 7 because they need to drag email msgs into online ASP software. Unfortunately you still cannot do this w/ GW. Our backend is GW 2012, sp2.

For many versions of GW and many versions of GW mobility