WebAccess number of users and apache requests

After upgrading to GW 18 SP1 our WebAccess servers behave unusual.

There are 5 webaccess servers and there is an apache load balancer in front of them.
The number of logged in users on webacc1 is about 300 and the number of apache requests currently processed is about 850. Almost all of the requests are similar like this:
"GET /gw/webacc/poll?User.context=b19a618dc5182221e9472fe787a9fc"
The apache requsest are in W which means "Sending Reply". The b19a618dc5182221e9472fe787a9fc string is listed multiple times (up to 8 times) ATM.
Apache error log is full with
"Error reading from remote server returned by /gw/webacc/poll" and "The timeout specified has expired: proxy: error reading status line from remote server localhost:18080"
Is this normal?
IMHO, if there are 300 logged in users, then no more than 300 apache requests should be there. One active user should have one active apache request.

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  • In article <gehorvath.8iux1c@no-mx.forums.microfocus.com>, Gehorvath
    > IMHO, if there are 300 logged in users, then no more than 300 apache
    > requests should be there. One active user should have one active apache
    > request.

    That assumes a webpage is a single entity. In reality a webpage can have
    many pieces; the main html, any images, any scripts loading, etc. And
    each of those will be serviced my their http 'channel' as separate
    requests to the webserver (the apache load balancer in this case)

    I don't have such a proxy in place to really dive in, and since apache
    also represents the base webserver for Webaccess, we need to be sure of
    which we are talking about. Since you didn't specify the platform
    WebAccess is on, I will otherwise assume it is apache on that end. You
    need to see what the webservers' logs are showing at those times. Errors?
    Success? That is where to dig.

    Andy of
    http://KonecnyConsulting.ca in Toronto
    Knowledge Partner
    If you find a post helpful and are logged in the Web interface, please
    show your appreciation by clicking on the star below. Thanks!

  • Thank you Andy for your answer. I 'll dig deeper into this if I have some time. At the moment the servers are busy but working.