Chinese characters in GroupWise message on smart phone

GroupWise 2014. GMS Version: 2.0.1 Build: 53

Just ran into an odd one. User received an email from outside our
company. It shows up fine in his GroupWise client, but when he views
it on his smart phone (synced via GMS) the message body is all Chinese
characters. He forwarded the email to me from his GW client and from
his phone. The one from his client looks fine, but the one from his
smart phone has the Chinese characters in the email. This isn't
happening with all his email. He thinks it has only happened twice
and from the same sender. But he has received many emails from that
same sender without any problems. Any thoughts?

Ken
  • KeN Etter,
    > But he has received many emails from that
    > same sender without any problems. Any thoughts?


    I would start by looking at the header of the original message. Does it
    specify a charset and if so, which one?

    --
    Anders Gustafsson (NKP)
    The Aaland Islands (N60 E20)

    Have an idea for a product enhancement? Please visit:
    http://www.novell.com/rms

  • On Sat, 24 Jan 2015 08:07:38 GMT, Anders Gustafsson
    <AndersG@no-mx.forums.novell.com> wrote:

    >KeN Etter,
    >> But he has received many emails from that
    >> same sender without any problems. Any thoughts?

    >
    >I would start by looking at the header of the original message. Does it
    >specify a charset and if so, which one?


    charset="US-ASCII"

    Reading through the header, I also noticed this:
    X-Mailer: Lotus Notes Release 8.5.3 September 15, 2011

    I don't see Lotus Notes too often.

    Ken
  • KeN Etter,
    > charset="US-ASCII"
    >
    > Reading through the header, I also noticed this:
    > X-Mailer: Lotus Notes Release 8.5.3 September 15, 2011


    Well, if that message contains 8-bit characters, then funny things will
    happen.

    --
    Anders Gustafsson (NKP)
    The Aaland Islands (N60 E20)

    Have an idea for a product enhancement? Please visit:
    http://www.novell.com/rms

  • On Mon, 26 Jan 2015 18:08:36 GMT, Anders Gustafsson
    <AndersG@no-mx.forums.novell.com> wrote:

    >KeN Etter,
    >> charset="US-ASCII"
    >>
    >> Reading through the header, I also noticed this:
    >> X-Mailer: Lotus Notes Release 8.5.3 September 15, 2011

    >
    >Well, if that message contains 8-bit characters, then funny things will
    >happen.


    Thanks...so I did a little reading... Am I correct that US-ASCII is a
    7-bit character set? The email came from a company that we frequently
    work for. If they have mis-configured their email server, I need to
    handle it properly. Is there a preferred character set they should be
    using? It looks like GroupWise 2014 (at least at my company) is
    defaulting to UTF-8.

    Ken
  • KeN Etter,
    > Thanks...so I did a little reading... Am I correct that US-ASCII is a
    > 7-bit character set? The email came from a company that we frequently
    > work for. If they have mis-configured their email server, I need to
    > handle it properly. Is there a preferred character set they should be
    > using? It looks like GroupWise 2014 (at least at my company) is
    > defaulting to UTF-8.


    I keep forgetting... You US people :) There are about three languages
    that can be expressed with the 7-bit characters set: English, Swahili
    and one that is spoken by about 100 people on an island in the south
    pacific...

    All other languages use accented characters. To overcome this people
    (IBM) got creative and used the rest of the 128 positions, but there was
    a need for more than 128 so various encodings were created, one
    extremely popular was ISO-8859-xx where xx were varieties for various
    regions.

    So, use UTF-8 and be happy :) Most mailservers should handle that just
    fine, although some users of Eudora 3.0 might complain :)

    --
    Anders Gustafsson (NKP)
    The Aaland Islands (N60 E20)

    Have an idea for a product enhancement? Please visit:
    http://www.novell.com/rms

  • On Mon, 26 Jan 2015 19:10:38 GMT, Anders Gustafsson
    <AndersG@no-mx.forums.novell.com> wrote:

    >KeN Etter,
    >> Thanks...so I did a little reading... Am I correct that US-ASCII is a
    >> 7-bit character set? The email came from a company that we frequently
    >> work for. If they have mis-configured their email server, I need to
    >> handle it properly. Is there a preferred character set they should be
    >> using? It looks like GroupWise 2014 (at least at my company) is
    >> defaulting to UTF-8.

    >
    >I keep forgetting... You US people :) There are about three languages
    >that can be expressed with the 7-bit characters set: English, Swahili
    >and one that is spoken by about 100 people on an island in the south
    >pacific...


    :-) Hey, my GroupWise is set to UTF-8. It is this other company we
    work for that has theirs set to US-ASCII.

    >All other languages use accented characters. To overcome this people
    >(IBM) got creative and used the rest of the 128 positions, but there was
    >a need for more than 128 so various encodings were created, one
    >extremely popular was ISO-8859-xx where xx were varieties for various
    >regions.
    >
    >So, use UTF-8 and be happy :) Most mailservers should handle that just
    >fine, although some users of Eudora 3.0 might complain :)


    I will let them know that they need to change their mail server to
    UTF-8.

    Thanks!
    Ken
  • On Mon, 26 Jan 2015 19:10:38 GMT, Anders Gustafsson
    <AndersG@no-mx.forums.novell.com> wrote:

    >KeN Etter,
    >> Thanks...so I did a little reading... Am I correct that US-ASCII is a
    >> 7-bit character set? The email came from a company that we frequently
    >> work for. If they have mis-configured their email server, I need to
    >> handle it properly. Is there a preferred character set they should be
    >> using? It looks like GroupWise 2014 (at least at my company) is
    >> defaulting to UTF-8.

    >
    >I keep forgetting... You US people :) There are about three languages
    >that can be expressed with the 7-bit characters set: English, Swahili
    >and one that is spoken by about 100 people on an island in the south
    >pacific...
    >
    >All other languages use accented characters. To overcome this people
    >(IBM) got creative and used the rest of the 128 positions, but there was
    >a need for more than 128 so various encodings were created, one
    >extremely popular was ISO-8859-xx where xx were varieties for various
    >regions.
    >
    >So, use UTF-8 and be happy :) Most mailservers should handle that just
    >fine, although some users of Eudora 3.0 might complain :)


    Anders

    Thanks for all the help. One more question...I just checked again and
    my client options are set to ISO Default. What is that? I can't find
    a description anywhere.

    Ken
  • KeN Etter,
    > Thanks for all the help. One more question...I just checked again and
    > my client options are set to ISO Default. What is that? I can't find
    > a description anywhere.


    That will most likely default to ISO-8859-1, send an email to gmail and
    look at the header.It will only affect your outgoing emails though.

    The real offenders are people who email, without specifying a charset at
    all. The result is naturally completely unpredictable.

    --
    Anders Gustafsson (NKP)
    The Aaland Islands (N60 E20)

    Have an idea for a product enhancement? Please visit:
    http://www.novell.com/rms

  • On Tue, 27 Jan 2015 13:31:48 GMT, Anders Gustafsson
    <AndersG@no-mx.forums.novell.com> wrote:

    >KeN Etter,
    >> Thanks for all the help. One more question...I just checked again and
    >> my client options are set to ISO Default. What is that? I can't find
    >> a description anywhere.

    >
    >That will most likely default to ISO-8859-1, send an email to gmail and
    >look at the header.It will only affect your outgoing emails though.


    That was it.

    >The real offenders are people who email, without specifying a charset at
    >all. The result is naturally completely unpredictable.


    Ok. Thanks for the help.

    Ken