Idea ID: 2838955

Bock result to senders

Status : New Idea

If I block items for any reason, a sender we get a "500 Message denied access due to content filters in effect". Independent of using filter groups, blocking because of text, size, ip reputation, RBL, ....

So senders will always complain because of my crazy contents filter although he is i.e. on a black list or has a bad ip reputation. So this general 500 message is leading to wrong conclusions.

Do you have the same problem?

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Labels:

GroupWise GMS
  • Even simple GWIA knows it. And SMG knows because you can see the results in message tracker. So it knows the reason.

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  • I don't disagree but, if Notify is too much, how would SMG know what text to return?

    __________
    Kevin Boyle, 
    Knowledge Partner

    Calgary, Alberta, Canada

  • Notify is to much. Something like "smtp error 552 size limit exceeded" or "554 Your access to this mail system has been rejected due to the sending MTA's poor reputation" is better because "500 Message denied access due to content filters in effect" for any block is simple too simple (and misleading).

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  • A message can trigger multiple filters. Should an SMTP error code really contain all that information?

    How would you choose the SMTP error code and message:

    • A Notify Service?
    • An SMG configuration option?
    • Other...

    __________
    Kevin Boyle, 
    Knowledge Partner

    Calgary, Alberta, Canada

  • But RBL, ip reputation, size should not result in a notification service - this should be part of a simple but descriptive SMTP code. Other SMTP interfaces give good examples.

    Even using the interface control service does not help because there is no further possibility to adjust ...

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