Idea ID: 2758328

License expiration notification

Status : Already Offered
Already Offered
See status update history
over 1 year ago

SMG should display a warning banner and send an email notification to notify the administrator about license expiration.  The banner should start 30 days prior to expiration and be displayed at the top of the System Administration interface until the license is renewed or the banner is acknowledged.  An email should be sent 30 days prior to expiration and at regular intervals after that.

The current procedure is that SMG just silently stops filtering and passes email without doing anything.  This puts the organization using SMG at risk and is a horrible failure.  License expiration notification is very important!

Labels:

Administration
Parents
  •   the license expiration notices are sent 10 days out, 3 days out and on the date of expiration only. Depending on the the expiration dates, you should've received a warning mail.

    However as there are different "expiration dates" in each license file, when a expiration mail has not been sent the best way we could check is to have a look at the license directly.

    To continue investigation, if you already opened up a SR on this issue could you tell me the SR number, or if not could you open up a service request in the customer portal for this?

Comment
  •   the license expiration notices are sent 10 days out, 3 days out and on the date of expiration only. Depending on the the expiration dates, you should've received a warning mail.

    However as there are different "expiration dates" in each license file, when a expiration mail has not been sent the best way we could check is to have a look at the license directly.

    To continue investigation, if you already opened up a SR on this issue could you tell me the SR number, or if not could you open up a service request in the customer portal for this?

Children
No Data