Idea ID: 2872298

SMG needs to provide more information about installed licenses.

Status : New Idea
Recently, there have been a number of issues involving SMG licenses.
For example:
Licensing issues have caused the SMG appliance to stop scanning email with no warnings or other visible indications other than what's in the log files themselves.
This is what the appliance shows about installed licenses.
  • A couple of these are from the SLD and are corrupted as discussed in the above link.
  • A couple were provided by support to address licensing issues.
  • A couple were generated at the GWAVA Licenses portal.
  • The appliance is licensed for 45 users and covered by one maintenance agreement yet there are three different support expiration dates.
The license information displayed above is from the .pem file(s) but it is insufficient. There is a lot of useful information that can be obtained from the .pem file. You can validate your licenses using the License (PEM) File Validation web page or the legacy License (PEM) File Validation (which I prefer) and see all the information that is available.
Enhancements I would like to see:
  • It should not be possible to install invalid licenses. They should be automatically validated when they are installed.
  • We should be able to click on an installed license to see all the pertinent information contained in the .pem file: i.e. the validation report .
  • The Expiration column should be correctly labeled: Support Expiration.
  • The above information should provide the date the license was installed or the date the cert was generated (the Not Before date in the cert).

Kevin Boyle, 
Knowledge Partner

Calgary, Alberta, Canada


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