Email is a continually changing entity within the organization. For those responsible for managing email and devising strategies to improve its value to the business, there are several factors to consider. Surprisingly, the research suggests that email security is not a wholesale preoccupation for IT professionals. There is a professional level of concern about the preservation of email integrity and sensitivity to risk, but, the response to security risk, like the risk itself, seems mostly under control.
"Research shows that whilst the majority of organizations archive their email in-house, or on centralized servers (58%), nearly 1 in 5 do so off-site (18%), rising to almost a quarter among UK companies (24%). As many as 20% of organizations store their archived emails on local disk drives, which can present an audit risk."
"Defining email best practice in terms of spam prevention, up time and inbox size management is common sense for IT professionals. Managing archiving in an automated, resource-efficient and compliant way is the next step in email management strategy, one that many companies in the survey need to address. Beyond this, the future of information exchange is being significantly influenced by the integration of ‘socialized’ communication and sophisticated management of content filtering, search and data capture to increase user information quality. Managing these factors over time will improve the ‘shape’ of email, whilst ignoring them will be detrimental to user productivity and information quality. Defining that strategy is a work in progress for most businesses, but the following recommendations form a starting point for a content, social and archive framework that IT professionals should consider."