We have spent a considerable amount of time over the last 12 months meeting with existing customers to determine what the short term focus should be regarding our collaboration strategy.
While I realize that not all customers will have the same priority or list of pain points, it is important to at least understand and share back with our customers, end-users and administrators how their input is shaping our decisions.
First of all - let me be very very clear. Novell is almost exclusively focused, and has been since the Attachmate acquisition, on our existing customers. Every release, roadmap, product and deliverable has been done for the express benefit of our current customers. While it is always true that a company would like to attract new customers, we are reserving the right to pursue new customers only after we have significantly satisfied our existing customers.
To that end, Novell completely revamped its Sales force, compensation model and account management thinking to accommodate this focus. With some 300% increase in Sales, Sales Engineering, and Account Managers, this workforce has now been deployed world wide.
As we met face to face with CxOs throughout our customer base, we found that one of the top issues that they wanted addressed was Administration/Active Directory support. This was not so that it would be easier on GroupWise Administrators - although that is always a good side effect - it was so that GroupWise would better integrate into their overall network infrastructure and that it would be perceived as 'relevant' and 'current'.
Obviously this is not the only feedback we received. We requested priority on 15 different categories. The GroupWise Windows Client features and improvements along with WebAccess improvements and new functionality was also at the top of many customers' lists.
The Mac Client - obviously a hot topic. Novell recognizes that we owe our customers and the community an update. The engineering team has been heads down trying to get a handle on several deliverables over the last year including GroupWise 2012, Mobility, Vibe, GroupWise 8.0.3, new Messenger updates and a new co-existence solution. Every one of these has been requested/demanded by our current customers. Not one of these deliverables was specifically targeted to new customers.
Now that we have many of those under way, we have completed most of the new hiring for the engineering team, we have been trying to determine the velocity of this expanded engineering force. We have been looking at several options regarding the Mac client including the update already scheduled for Mac - GroupWise 8.0.2 HP4 - which is scheduled for this summer. We know that this will not meet all of our Mac users' needs. Additional options are now being explored. We will share those details when they become available. I know you want answers and information yesterday, but I simply can't share anything until we have complete alignment.
Thank you for your continued interest and demands. It helps to know exactly where each of you want us to focus our attention. We are getting there as quickly as possible.