Solving Sync Problems with GroupWise 7 and Mobile Server

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over 13 years ago

Problem



We are using Using GroupWise 7 and GroupWise Mobile Server. We found that changes made in the GroupWise client no longer occured in the Intellisync store and were thus not synchronized to the mobile device.

Solution



The GroupWise client was in direct access mode, as it was previously used to restore mailbox data.

1. Remove the user and device from Intellisync.

2. Uninstall the Intellisync client from the mobile device.

3. Switch the GroupWise client back to client/server access mode (use the /IPA switch).

4. Reinstall Intellisync on the mobile device.

It would appear than only client/server requests are intercepted by the SOAP handlers.

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