We are using Using GroupWise 7 and GroupWise Mobile Server. We found that changes made in the GroupWise client no longer occured in the Intellisync store and were thus not synchronized to the mobile device.
The GroupWise client was in direct access mode, as it was previously used to restore mailbox data.
1. Remove the user and device from Intellisync.
2. Uninstall the Intellisync client from the mobile device.
3. Switch the GroupWise client back to client/server access mode (use the /IPA switch).
4. Reinstall Intellisync on the mobile device.
It would appear than only client/server requests are intercepted by the SOAP handlers.
But maybe not for your problems. Had exactly the same problem with my boss,... (damn, should strip his admin rights ;)) If you open your database directly with your client, how should the POA know about any changes you do?
I think this is not a solution.....it's only a workaround for that. We've got massive problems with the GMS Server, especially syncing the devices or sometimes one account increases the cpu to 100 % when polling the poa over soap.