Support Tip: After upgrade to 18.4, GroupWise Web will not load

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Environment:
GroupWise 18.4

Situation:
After upgrading to GroupWise 18.4, GroupWise Web will not load, nothing listening on port 80 or 443.

Cause:
Verified the certificate was valid.
Changing the docker run command from: 'docker run -a' to 'docker run -it' will provide additional information for the docker load script:

startup.sh: Running startup scripts...
startup.sh: Running certs-ca-update.sh...
certs-ca-update.sh: /etc/nginx/gw/poas.conf does not exist.
certs-ca-update.sh: /etc/nginx/gw/dvas.conf does not exist.
certs-ca-update.sh: Copying /etc/nginx/gw/ca.crt file
certs-ca-update.sh: Upstream servers certificates are not available.
startup.sh: Running certs.sh...
startup.sh: Running ep.sh...
startup.sh: Startup scripts completed
2022/04/28 21:23:38 [emerg] 8#8: host not found in upstream "gwpool_dva" in /etc/nginx/nginx.conf:88
nginx: [emerg] host not found in upstream "gwpool_dva" in /etc/nginx/nginx.conf:88

Resolution:
After an upgrade, you must re-run the Web-Config utility: https://www.novell.com/documentation/groupwise18/gw18_guide_install/data/installing_download_web-config.html

Access Support article here


Caroline Oest

Micro Focus Customer Experience Marketing

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