Description

Table of Contents

• • Update Instructions

• • Installation Instructions

• • Using Supportconfig

• • Reporting Bugs

• • Novell Support Advisor

The updateSupportutils command compares the current versions of supportutils and its plugins to those installed on your server. Those that are outdated or missing are automatically downloaded and installed. Only those plugins that apply to your server are installed. The command supports creating a weekly or monthly cron entry to automatically check and update the supportutils package and its plugins. Click here to see a list of the current supportutils and plugin packages. The updateSupportutils command help screen follows:

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# Supportutils Auto Update Client
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Usage: updateSupportutils [OPTION]

Description
  Makes sure the supportutils and supportutils plugin packages are
  installed and current.

Options
  -m  Install a monthly cron for updateSupportutils
  -w  Install a weekly cron for updateSupportutils
  -d  Delete all installed cron entries for updateSupportutils
  -l  List all cron entries for updateSupportutils
  -u  Force RPM update on applicable packages
  -p  Exclude supportutils plugin packages
  -v  Verbose mode
  -h  This screen

Note: Detailed system information and logs are collected and organized in a manner that helps reduce service request resolution times. Private system information can be disclosed when using this tool. If this is a concern, please prune private data from the log files. Several startup options are available to exclude more sensitive information. Refer to the supportconfig(8) man page to see these options.

Update Instructions

Run updateSupportutils as root.

If you do not already have the supportutils-plugin-updater package installed, refer to the Installation Instructions below. If your server does not have network connectivity to http://download.opensuse.org, then install using the Option B (Manual) method.

Installation Instructions

Option A (Automated)

1. 1. Download the supportutils-plugin-updater

1. 1. Login as root

1. 1. Install the updater package# rpm -Uvh supportutils-plugin-updater-*.noarch.rpm

1. 1. Run updateSupportutils as root# updateSupportutils

Option B (Manual)

1. 1. Download the supportutils and any applicable supportutils plugin packages for your server. Click here for the SLES10 repository.

1. 1. Login as root

1. 1. Install the supportutils-X.XX-XX.XX.noarch.rpm# rpm -Uvh supportutils-X.XX-XX.XX.noarch.rpm

1. 1. Install the supportutils-plugin-*-X.X-X.X.norarch.rpm packages you want# rpm -Uvh supportutils-plugin-*-X.X-X.X.norarch.rpm

Using Supportconfig

To upload a supportconfig to Novell, run supportconfig -ur $srnum; where $srnum is your 11 digit service request number. You can also just run supportconfig for local use. By default, supportconfig saves its information in /var/log/nts_hostname_date_time.tbz.

Reporting Bugs

Updates to Supportconfig Version 3.0-40:

• • Fixed X and SYSFS looping issue with /sys/class/drm

• • Added kGraft detection in updates.txt

• • Updated xen.txt with SLE12 grub2 and systemd information

• • Fixed plugin detection

• • Added journalctl to boot.txt

• • Added /proc/device-tree under ppc64 directory

• • Added perl-Bootloader log to y2log.txt

Updates to Supportconfig Version 3.0-26:

• • Support for the upcoming SLE12 added

• • Limited mcelog to VAR_OPTION_LINE_COUNT

• • Removed schealth, use the SCA Appliance

• • Fixed LVM processing

• • Added OPTION_OES to activate other OES components

• • Fixed ipv6 flush permission error

• • Env gets sysctl config files

• • Fixed duplicate snapshot listings

• • Scanning base_reachable_time excluded

• • Corrected man page headers

• • Fixed drm configuration commands

• • novell-nss.txt captures VolumeInfo.xml file

• • Added novell-ncs-resource*.txt files

• • Included NCS parsed log information

• • Compatible with SLE10-SLE12