Application Delivery Management
Application Modernization & Connectivity
CyberRes
IT Operations Management
Table of Contents
The updateSupportutils command compares the current versions of supportutils and its plugins to those installed on your server. Those that are outdated or missing are automatically downloaded and installed. Only those plugins that apply to your server are installed. The command supports creating a weekly or monthly cron entry to automatically check and update the supportutils package and its plugins. Click here to see a list of the current supportutils and plugin packages. The updateSupportutils command help screen follows:
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# Supportutils Auto Update Client
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Usage: updateSupportutils [OPTION]
Description
Makes sure the supportutils and supportutils plugin packages are
installed and current.
Options
-m Install a monthly cron for updateSupportutils
-w Install a weekly cron for updateSupportutils
-d Delete all installed cron entries for updateSupportutils
-l List all cron entries for updateSupportutils
-u Force RPM update on applicable packages
-p Exclude supportutils plugin packages
-v Verbose mode
-h This screen
Note: Detailed system information and logs are collected and organized in a manner that helps reduce service request resolution times. Private system information can be disclosed when using this tool. If this is a concern, please prune private data from the log files. Several startup options are available to exclude more sensitive information. Refer to the supportconfig(8) man page to see these options.
Run updateSupportutils as root.
If you do not already have the supportutils-plugin-updater package installed, refer to the Installation Instructions below. If your server does not have network connectivity to http://download.opensuse.org, then install using the Option B (Manual) method.
Option A (Automated)
Option B (Manual)
To upload a supportconfig to Novell, run supportconfig -ur $srnum; where $srnum is your 11 digit service request number. You can also just run supportconfig for local use. By default, supportconfig saves its information in /var/log/nts_hostname_date_time.tbz.
Updates to Supportconfig Version 3.0-40:
Updates to Supportconfig Version 3.0-26: