Troubleshooting Patch Management download problems in ZENworks 10 Configuration Management

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Wondering what troubleshooting steps should be taken and which log files should be collected for ZCM 10 if there are problems with Patch Management subscription downloads or deployment? Here's a list. If you have any things to add, let us know.



Check the following:



  • Does the server meet the minimum hardware requirements specified in the documentation?

  • Is the Patch Management Service started? (See Configuration/Subscription Information/Start the Subscription Service/Service Running button in ZCC Console).

  • Was the replication time set (Subscription Communication Interval)? This time is based on the primary server containing the ZCC database local time.

  • Can you ping novell.patchlink.com and reach it via port 80 and 443 from the Patch Management server? If not, was a proxy set up properly?

  • Check Configuration Subscription Download, Configure http Proxy, Product Serial number and Subscription Service Information on ZCC Console for "Is Configured" and check the settings.

  • Check \program files\novell\zenworks\zpm\dist for *.plr and *.pls files (indicates successful contact and download with novell.patchlink.com).



Agent logs:


  • Windows Application Event logs - WSH Patch Deployment failures


Server logs:


  • \program files\novell\zenworks\logs\loader-messages.log

  • \program files\novell\zenworks\zpm\rdy.txt

  • \program files\novell\zenworks\zpm\pkglist.txt


For additional info, see this TID.


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