Cool tool updated on June 09, 2016
For information about the update please click here.
Micro Focus Service Desk has reports that provide information about the performance of Service Desk to Supervisors and users in a graphical snapshot. The reports can be accessed easily and they can be exported to Excel and PDF formats.
Service Desk has many reports on KPI, Requests, Service Agreements, and Configuration Items and on teams that are required for the day-to-day operations performed by supervisors and managers.
The Custom report builder enables supervisors to customize reports and get the required fields in the reports.
Most of the Service Desk reports are for staff and a few reports for the executives. Existing reports are static, non-drillable, and cannot be updated automatically.
This Dashboard report is designed mainly for executives. This report enables executives to view the Service Desk performance. The dashboard can be displayed on a large screen for monitoring.
This reports are drillable and updates every 10 minutes.
Setting up the Dashboard on Windows
Setting up the Dashboard on SLES
Important: If Windows 2008 Server is being used, then download the Microsoft Visual C 2008.
For those who are using the previous version of this dashboard: