Application Delivery Management
Application Modernization & Connectivity
CyberRes
IT Operations Management
Authors:
Sumit Deo ( Sumit.deo@microfocus.com)
Neeraja Chilkuri ( Neeraja.chilkuri@microfocus.com)
Abstract:
The main objective of this article is to give a step by step procedure for using remote management in a dual stack network environment using Join Proxy services provided by ZENworks. With the introduction of IPv6 support in the ZENworks 2017 Update 1 release, various functionalities including remote management can be used in dual stack. This article gives a quick overview of how a structured approach can be taken to configure and use it.
Table of Contents
ZENworks Configuration Management (ZCM) provides administrators with the capability to remotely manage all end points from the management console. It also provides added capabilities like running executables remotely, remote transfer of files, wake up powered off machines, etc. With the introduction of IPv6 support, we can deploy a combination of IPv4 and IPv6 enabled devices and use them in conjunction with Join Proxy services in a protected private environment or demilitarized zone. The intent of this article is to talk about how it can be enabled in different use cases and used. There is also an emphasis on how various issues can be debugged in dual stack environment.
The following prerequisites are needed to be taken care for making use of Remote management Join Proxy services in Dual stack environment:
A typical Join Proxy environment with three different subnets depicting real environments will have the following:
Figure: Join Proxy deployment diagram
The following are the three steps involved in the deployment of ZENworks server to make use of Remote management Join Proxy services in dual stack network environment:
To Deploy Primary server and Database in Corporate network
To deploy secondary Primary server in Demilitarized zone
To deploy ZENworks satellite server in Demilitarized zone
Figure: Choosing Joinproxy role for ZCM-PS2 sever
ZENworks agents determine its Configuration location based on its network environment and gets the Join Proxy server details from the closest server rule configured for the Location. Below are the following stages of configuration.
Figure: Creating a new Location
Follow the steps below to create Location and network environment:
Please follow the steps below:
When agent device is connected to home network / public network, based on the location configuration it will get details of Join Proxy servers via closest server role and will try to connect to the Join Proxy server which is exposed to public network. After it has established connection with Join Proxy server, Join Proxy server details for this agent will be updated in database and the same will be shown at ZCC page while remote controlling this agent. Configuration Locations and Join Proxy details can be seen under ZENworks agent properties by opening ZENworks technician application. Below is the screenshot from an agent device connected to Home network showing list of Join Proxy server at the ZENworks technician app under servers tab and Join Proxy details under agent properties.
Figure: Join Proxy server details shown on server tab
Figure: Join Proxy server details shown under agent properties
To perform remote control operation:
The picture below shows the screenshot of a ZENworks agent connected to Join Proxy server over IPv6 network.
Figure: Join Proxy server details shown under agent properties
To remote control a ZENworks agent over IPv6: