Support Tip: No ZAPP icons or updated last full refresh for 20.2 Windows Primary Agent

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Products
ZENworks Configuration Management (ZCM),ZENworks Asset Management,ZENworks Patch Management (ZPM),ZENworks Endpoint Security Management (ZESM)
Environment 
  • ZENworks Configuration Management 2020 Update 2 
Situation
     
After 20.2 Upgrade on the Windows Primary Server 
  • ZAPP on the Primary fails to display any assigned application icons.
  • Last Full Refresh date or Last Contact Time information does not change in ZCC for the Primary.
The zmd-messages.log displays the following exception:  

Unexpected Exception while notifying BeginRefresh handlers

Type: Novell.Zenworks.Zmd.ZenException

Stack Trace:

      bei Novell.Zenworks.Zmd.Refresh.RefreshManager.BuildDependencyGraph(String refreshType)

      bei Novell.Zenworks.Zmd.Refresh.RefreshManager.GetDependencyGraph(String refreshType)

      bei Novell.Zenworks.Zmd.Refresh.RefreshManager.ProcessRefresh(Session session, String refreshType, CustomRefreshData refreshData, RefreshFlags flags)


Resolution

To address this issue on 20.2 Primary Agent: 
  • Manually remove CertificateActivator.dll if there is no pending certificate changes    %ZENWORKS_HOME%\bin\modules\CertificateActivatorModule.dll
  • Restart "Novell ZENworks Agent Service" 
  • Refresh the Agent using ZAPP or command:  zac ref bypasscache 


Note: This issue is fixed in ZENworks 2020 Update 3 

Access support article here


Caroline Oest

Micro Focus Customer Experience Marketing

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