Support Tip: No ZAPP icons or updated last full refresh for 20.2 Windows Primary Agent

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3 months ago

Products

ZENworks Configuration Management (ZCM),ZENworks Asset Management,ZENworks Patch Management (ZPM),ZENworks Endpoint Security Management (ZESM)

Environment

Situation

After 20.2 Upgrade on the Windows Primary Server

ZAPP on the Primary fails to display any assigned application icons.
Last Full Refresh date or Last Contact Time information does not change in ZCC for the Primary.

The zmd-messages.log displays the following exception:

Unexpected Exception while notifying BeginRefresh handlers

Type: Novell.Zenworks.Zmd.ZenException

Stack Trace:

bei Novell.Zenworks.Zmd.Refresh.RefreshManager.BuildDependencyGraph(String refreshType)

bei Novell.Zenworks.Zmd.Refresh.RefreshManager.GetDependencyGraph(String refreshType)

bei Novell.Zenworks.Zmd.Refresh.RefreshManager.ProcessRefresh(Session session, String refreshType, CustomRefreshData refreshData, RefreshFlags flags)

Resolution

To address this issue on 20.2 Primary Agent:

Manually remove CertificateActivator.dll if there is no pending certificate changes %ZENWORKS_HOME%\bin\modules\CertificateActivatorModule.dll
Restart "Novell ZENworks Agent Service"
Refresh the Agent using ZAPP or command: zac ref bypasscache

Note: This issue is fixed in ZENworks 2020 Update 3

Caroline Oest

Micro Focus Customer Experience Marketing

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